At a Glance
- Tasks: Manage prescription requests and support the pharmacy team in a busy healthcare environment.
- Company: Join the well-established Portsdown Group Practice, serving Portsmouth with a dedicated healthcare team.
- Benefits: Flexible 16-hour work week, gain valuable experience in a healthcare setting.
- Other info: Opportunity to grow in a dynamic primary care network.
- Why this job: Make a difference in patient care while developing your skills in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
We are currently looking for an enthusiastic Prescription Clerk to join our team. If you have excellent interpersonal and communication skills, good time management and can prioritise work appropriately in a pressurised environment.
We are recruiting for 2 positions, for 30 hours over 5 days and 23 hours over Tues-Fri.
Please note, this role is not available for sponsorship.
Main duties of the job
To contribute to the administrative work in the Practice PrescriptionHub; ensuring all prescription requests are actioned promptly, and to ensure prescriptionsare administered within the designated timescale, assist in Pharmacy teamclinic booking to maximise capacity and contribute to coverage of the Practiceurgent line.
Please see the job description, and vacancy pack attached for further information. Including the person specification, as we will be scoring the applications against this criteria
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.
The Practice is well established, financially secure and successful.
Job responsibilities
To contribute to the administrative work in the Practice PrescriptionHub; ensuring all prescription requests are actioned promptly, and to ensure prescriptionsare administered within the designated timescale. Assist in Pharmacy teamclinic booking to maximise capacity.Contribute to coverage of the Practice urgent line.
Person Specification
Experience
- Work experience in a customer facing role
- Experience in a fast paced/busy working environment
- Experience of working within a primary care setting
- Previous history of working within a prescription focused environment
Other
- Do you have the independent Right to Work within the UK, without sponsorship from us at any point?
Qualifications
- Good general standard of education
- NVQ in Customer Service or equivalent
Knowledge
- IT knowledge
- Knowledge of customer service principles and practices
- Understanding of confidentiality
- Knowledge of clinical systems in healthcare
- Knowledge of prescription process
- Medication and prescription terminology
Other
- Are you interested in the 30 hour or 23 hour position, or both?
Skills
- Identifying errors and problem-solving
- Prioritising workload and identifying urgent tasks
- Ability to work under pressure on time sensitive tasks
- Able to work as part of a team and individually
- Adaptable in process changes
- High attention to detail and accuracy
- Confidential handling of patient information
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Prescription Clerk in Portsmouth employer: Portsdown Group Practice
Portsdown Group Practice is an excellent employer for Senior Clinical Pharmacists, offering a dynamic and supportive work environment across multiple locations in Portsmouth. With a focus on employee growth, the practice provides opportunities for professional development within a multi-disciplinary team, ensuring that staff are engaged in meaningful work that directly impacts patient care. The culture promotes innovation and collaboration, making it an ideal place for those looking to advance their careers while contributing to community health.
StudySmarter Expert Advice🤫
We think this is how you could land Prescription Clerk in Portsmouth
✨Tip Number 1
Get to know the team! Research Portsdown Group Practice and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to prescription processes and customer service. Role-play with a friend or use our resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in fast-paced environments and how you've successfully managed multiple tasks. Use specific examples to demonstrate your ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace Prescription Clerk in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles and any previous work in a prescription-focused environment. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t shy away from showcasing these skills in your application. Use clear language and keep it professional yet friendly!
Highlight Your Time Management Skills:In a busy practice like ours, time management is crucial. Share examples of how you've successfully prioritised tasks in a pressurised environment to show us you can handle the heat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portsdown Group Practice
✨Know Your Prescription Processes
Make sure you brush up on the prescription processes and regulations relevant to the role. Being able to discuss these confidently will show that you understand the job and can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for a Prescription Clerk, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or helped customers with their queries.
✨Demonstrate Time Management Abilities
Be ready to discuss how you prioritise tasks in a busy environment. You might want to share specific strategies or tools you use to manage your time effectively, especially when under pressure.
✨Familiarise Yourself with the Practice
Do some research on Portsdown Group Practice and its operations. Understanding their values and how they serve the community will help you align your answers with what they’re looking for in a candidate.
