At a Glance
- Tasks: Support the Surgery Team Leader and ensure a top-notch reception service.
- Company: Join a dynamic healthcare team at Cosham Park House Surgery.
- Benefits: Gain supervisory experience and develop leadership skills in a supportive environment.
- Other info: Opportunity for growth and mentorship in a vibrant healthcare setting.
- Why this job: Make a real difference in patient care while enhancing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you able to develop a strong professional relationship with an established team? Are you organised, proactive and able to maintain staff morale and productivity? Are you open to new ideas and can support a team through change? Can you motivate and help to drive a team forward to achieve performance targets? Do you have experience of customer service and administration, and are looking to take the next step and further challenge? If this describes you to a tee, we would really like to hear from you regarding an exciting opportunity to join our dynamic team as a Senior Receptionist. Supported by the on-site Surgery Team Leader, you will play a key role in providing an efficient, safe and responsive service.
Main duties of the job
This role would offer the successful candidate the opportunity to develop their supervisory and leadership skills whilst being supported by the site Surgery Team Lead and Surgery Team Manager. The successful applicant must possess excellent communication skills and have some experience of supervising colleagues. Whilst experience of primary care is not essential, it will be advantageous.
Job responsibilities
- Assist with the smooth day-to-day running of the site and work within the Reception Team.
- The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first-class reception service and actively implement the continual improvement of standards across a wide range of activities.
Key Accountabilities and Responsibilities:
- Support the Surgery Team Leader (STL) in the day-to-day running of the site, ensuring appropriate senior cover during periods of leave and sickness absence.
- Be a positive ambassador for change to the reception team.
- Be aware of monthly reporting duties and ensure deadlines are met in STL's absence.
- On-site support and mentorship for new staff.
- Take the lead in areas of practice administration.
- Ensure all reception and administration duties are completed to the highest standards.
- Ensuring site compliance with Practice and Statutory obligations including (but not limited to) fire, security and health and safety measures.
- Support and provide resilience for Surgery Team Leader on site as and when required.
Qualifications
- Good Standard of English and Maths.
- NVQ in Customer Service or equivalent.
Skills
- Ability to work under pressure.
- Ability to prioritise.
- Excellent interpersonal skills and telephone manner.
- Able to motivate others.
- Appropriate use of initiative.
- Quality improvement.
Experience
- At least 2 years' experience in a customer-facing role.
- Demonstrable Team Lead or Supervisory experience.
- Previous experience in a healthcare setting.
- Oversight / management of change in a work environment.
Knowledge
- Customer service principles.
- Information Governance / GDPR.
- Knowledge of clinical systems.
- Knowledge of local healthcare initiatives e.g. Pharmacy First.
Other
Do you currently, or will you in the future, have the need for sponsorship to be able to work within the UK?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Senior Receptionist - Cosham Park House Surgery in Portsmouth employer: Portsdown Group Practice
At Cosham Park House Surgery, we pride ourselves on fostering a supportive and dynamic work environment where our team members can thrive. As a Senior Receptionist, you will not only enhance your supervisory skills but also contribute to a culture of continuous improvement and collaboration, all while being part of a dedicated healthcare team committed to providing exceptional service. With opportunities for professional growth and a focus on employee well-being, joining us means becoming part of a community that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist - Cosham Park House Surgery in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Senior Receptionist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet the team, be yourself and let your enthusiasm shine through. Remember, they’re looking for someone who can motivate and uplift the team, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Receptionist - Cosham Park House Surgery in Portsmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience, especially in customer service and administration. We’re looking for someone who can motivate a team and support change, so connect your past roles to these key responsibilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you bring to the table. Avoid fluff and focus on what makes you the perfect fit for our Senior Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Portsdown Group Practice
✨Know Your Team Dynamics
Before the interview, take some time to research the existing team at Cosham Park House Surgery. Understanding their roles and how you can fit in will help you demonstrate your ability to develop strong professional relationships and support the team through changes.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills and ability to maintain staff morale. Think of specific situations where you successfully managed tasks under pressure or motivated a team to achieve performance targets.
✨Be Ready for Change
Since the role involves being a positive ambassador for change, come prepared with ideas on how you can contribute to improvements in the reception service. This could include suggestions for streamlining processes or enhancing customer service based on your previous experiences.
✨Demonstrate Communication Excellence
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview that show your interest in effective communication within the team.
