At a Glance
- Tasks: Provide top-notch reception and admin support in a busy healthcare setting.
- Company: Join the well-established Portsdown Group Practice, serving Portsmouth with care.
- Benefits: Flexible 20-hour work week with a supportive team environment.
- Other info: Opportunity to grow in a dynamic healthcare environment.
- Why this job: Make a real difference by helping patients navigate their healthcare journey.
- Qualifications: Must have customer service experience and strong communication skills.
The predicted salary is between 20000 - 25000 € per year.
Do you have a keen interest in health care? Do you get job satisfaction from helping people? We are currently looking for an experienced receptionist to join our team. If you can work under pressure to high standards, have excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you!
We have one position available for 20 hours per week which will consist of a mixture of 7:45am starts and 6:30pm finishes. Please note that there will also be the expectation of lone working.
Main duties of the jobTo provide high quality reception and general office / administration tasks, relating to the Practice's provision of excellent primary healthcare and the smooth, effective running of the Practice.
About usPortsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Social Prescribers and Care Co‑ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians. The Practice is well established, financially secure and successful.
Job responsibilitiesTo be a key member of the Practice reception team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner.
OtherDo you have the right to work within the UK without sponsorship from us?
Qualifications- IT qualification or equivalent.
- Minimum GCSE in English and Maths (C / 4 Grade and above).
- NVQ Level 3 Customer Service / Business Administration.
- Excellent communication skills and interpersonal skills.
- Commitment to follow Practice procedure.
- Ability to work under pressure whilst maintaining a positive outlook and appearance.
- Able to work autonomously without direct supervision and recognise when a team approach is needed.
- Previous experience of more than 6 months in a customer focused role.
- Experience in a fast paced / busy working environment.
- Primary Care Experience.
- Experience of resolving high conflict situations.
Receptionist - Cosham Park House Surgery in Portsmouth employer: Portsdown Group Practice
Portsdown Group Practice is an exceptional employer that prioritises the well-being of both its patients and staff. With a supportive work culture, opportunities for professional growth, and a commitment to delivering high-quality healthcare, our team members thrive in a dynamic environment. Located in the heart of Portsmouth, we offer a unique chance to make a meaningful impact in the community while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Cosham Park House Surgery in Portsmouth
✨Tip Number 1
Get to know the practice! Research Portsdown Group Practice and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider role-playing common reception scenarios with a friend. This will help you feel more confident when interacting with patients and colleagues.
✨Tip Number 3
Be ready for pressure! Think of examples from your past experiences where you've successfully managed stressful situations. Sharing these stories can demonstrate your ability to thrive in a busy environment like Cosham Park House Surgery.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Receptionist - Cosham Park House Surgery in Portsmouth
Some tips for your application 🫡
Show Your Passion for Healthcare:Make sure to highlight your keen interest in health care in your application. We want to see that you genuinely care about helping people and are excited about being part of our team at Portsdown Group Practice.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We’re looking for excellent communication skills and the ability to work under pressure, so make those shine through.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the perfect fit for the receptionist role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Portsdown Group Practice
✨Know Your Stuff
Before the interview, make sure you research Portsdown Group Practice and understand their values and services. Familiarise yourself with the role of a receptionist in a healthcare setting, as well as the specific challenges they face. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your excellent communication and interpersonal skills. Think about times when you’ve worked under pressure or resolved conflicts effectively. Being able to share these stories will demonstrate your capability to handle the demands of the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your respect for the role and the practice. Remember, you’ll be the first point of contact for patients, so looking the part is essential.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, the challenges the practice faces, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
