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- Tasks: Handle patient feedback and improve service quality in a healthcare setting.
- Company: Reputable healthcare provider in Portsmouth focused on patient experience.
- Benefits: Rewarding role with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: 5 years of experience, strong problem-solving, and IT skills, especially in Excel.
- Other info: Fast-paced environment with a focus on quality and patient satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
A healthcare provider in Portsmouth is seeking an Operations Support Assistant. This role involves handling complaints, patient feedback, and contributing to service quality improvements. It requires a minimum of 5 years of experience in a work environment and a high attention to detail. The successful candidate must possess excellent problem-solving and IT skills, particularly in Microsoft Excel. This position is rewarding yet demanding, providing crucial input into enhancing patient experiences.
Patient Experience & Quality Ops Assistant in Portsmouth employer: Portsdown Group Practice
Contact Detail:
Portsdown Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Quality Ops Assistant in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare sector, especially those who work in patient experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to discuss specific examples of how you've handled complaints or improved service quality in the past. We want to see that problem-solving magic in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Experience & Quality Ops Assistant in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in handling complaints and patient feedback. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient experiences and how your background makes you a perfect fit for the role. We love seeing genuine enthusiasm!
Show Off Your IT Skills: Since this role requires strong IT skills, particularly in Microsoft Excel, make sure to mention any relevant experience you have. If you've used Excel for data analysis or reporting, let us know – we’re keen to see your tech-savvy side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Portsdown Group Practice
✨Know Your Stuff
Make sure you brush up on the healthcare provider's mission and values. Understand their approach to patient care and quality improvement. This will show that you're genuinely interested in the role and can align with their goals.
✨Showcase Your Experience
With a minimum of 5 years in a work environment, be ready to discuss specific examples where you've handled complaints or contributed to service quality improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Excel at Excel
Since strong IT skills, especially in Microsoft Excel, are crucial for this role, prepare to demonstrate your proficiency. Bring examples of how you've used Excel in past roles, whether it's for data analysis, tracking feedback, or reporting.
✨Problem-Solving Mindset
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully resolved issues or improved processes. Highlight your attention to detail and how it has positively impacted patient experiences in your previous roles.
