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For Companies At a Glance
- Tasks: Lead requirements gathering and create user stories for customer service transformation.
- Company: A leading energy firm in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Experience in customer service and Agile methodologies is essential.
- Other info: Join a team that values collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy firm in the UK is seeking Business Analysts to join their customer service transformation programme. You will lead the requirements gathering process, work with diverse stakeholders, and contribute to the delivery of high-quality user stories and process maps.
Ideal candidates will have a strong background in customer service environments and proven experience in Agile methodologies. This role offers a unique opportunity to challenge existing operations and drive improvements in a dynamic, evolving setting.
Customer Service Transformation BA | Agile & Workshops employer: Ports North
Contact Detail:
Ports North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Transformation BA | Agile & Workshops
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and Agile methodologies. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve led requirements gathering or improved processes. This will make you stand out as a candidate who can drive transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Transformation BA | Agile & Workshops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job description. Highlight your background in customer service and any Agile methodologies you've worked with, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about transforming customer service. Share specific examples of how you've led requirements gathering or improved processes in previous roles to grab our attention.
Showcase Your Stakeholder Engagement Skills: In your application, emphasise your experience working with diverse stakeholders. We want to see how you've successfully collaborated with different teams to deliver high-quality user stories and process maps.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our dynamic team!
How to prepare for a job interview at Ports North
✨Know Your Agile Methodologies
Make sure you brush up on Agile principles and practices before the interview. Be ready to discuss how you've applied these methodologies in past roles, especially in customer service environments. This will show that you understand the framework and can effectively contribute to the transformation programme.
✨Prepare for Stakeholder Engagement
Since you'll be working with diverse stakeholders, think of examples where you've successfully gathered requirements or facilitated workshops. Highlight your communication skills and adaptability, as these are crucial for navigating different perspectives and driving improvements.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your actions led to positive outcomes in customer service settings.
✨Demonstrate Your Passion for Transformation
Express your enthusiasm for driving change and improving operations. Share any relevant experiences where you've challenged the status quo and implemented successful changes. This will help convey your commitment to the role and the company's goals.
