At a Glance
- Tasks: Welcome guests with warmth, handle check-ins and provide local info.
- Company: Portrush Adelphi, a unique hotel focused on unforgettable guest experiences.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Full training provided; flexible shifts including evenings and weekends.
- Why this job: Join a passionate team and create memorable moments for guests every day.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 20000 - 25000 £ per year.
A seafarer’s Eden, Portrush Adelphi represents the nexus between land and sea, sport and soil, and man and nature - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For
We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development
- Discounts on hotel stays and dining for you and your loved ones
- Exclusive shopping discounts via our benefits platform
- GP on demand
- Generous recommend a friend
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us
Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Team Member - Portrush Adelphi employer: Portrush Adelphi
At Portrush Adelphi, we pride ourselves on fostering a vibrant work culture that values teamwork, positivity, and exceptional service. As a Hotel Reception Team Member, you'll enjoy comprehensive training, career development opportunities, and a competitive benefits package, all while being part of a dedicated team that creates unforgettable experiences for our guests. Located in a stunning coastal setting, our hotel offers unique advantages such as discounts on stays and dining, making it an ideal place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Team Member - Portrush Adelphi
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Portrush Adelphi. Familiarise yourself with their services and local attractions so you can chat about them during your conversation. It shows you're genuinely interested and ready to deliver that warm welcome!
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for guests, it’s crucial to demonstrate your communication skills. Role-play common scenarios with friends or family, like checking in a guest or answering queries. This will help you feel more confident and prepared.
✨Tip Number 3
Show off your teamwork spirit! During your interview, share examples of how you've worked well in a team before. Highlighting your ability to cooperate and support colleagues will resonate with their REACH values and show you’re a great fit for their culture.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality right from the start. Don’t miss out on this opportunity to shine!
We think you need these skills to ace Hotel Reception Team Member - Portrush Adelphi
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to show us how passionate you are about delivering great guest service!
Tailor Your Application:Make sure to tailor your application to highlight your relevant skills and experiences that align with our REACH People Values. Whether it’s your communication skills or your ability to work as part of a team, we want to know how you can contribute to creating unforgettable experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out — we love a good list!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Portrush Adelphi!
How to prepare for a job interview at Portrush Adelphi
✨Know the REACH Values
Before your interview, take some time to familiarise yourself with the hotel's REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Think of examples from your past experiences that demonstrate how you embody these values, as they are at the heart of what the hotel stands for.
✨Showcase Your Warmth
As a Hotel Reception Team Member, you'll be the first point of contact for guests. Practice your warm welcome and friendly communication style. Consider role-playing with a friend to ensure you come across as approachable and professional, which is crucial for setting the right tone for guests' stays.
✨Prepare for Common Questions
Anticipate questions related to guest service scenarios, such as handling complaints or providing local recommendations. Prepare thoughtful responses that highlight your problem-solving skills and ability to remain calm under pressure. This will show your proactive approach to guest interactions.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the hotel's commitment to excellence. A polished appearance not only boosts your confidence but also demonstrates your understanding of the hospitality industry’s standards.
