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- Tasks: Lead a dynamic team to manage customer orders and ensure timely processing.
- Company: Join Wax Lyrical, a leading brand in the home fragrance industry.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service management is preferred; strong communication skills are essential.
- Other info: Travel within the UK may be required to meet customer needs.
The predicted salary is between 28800 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Customer Service Manager
Location: Wax Lyrical, Lindal Business Park, Lindal In Furness, Ulverston, Cumbria, LA12 0LD
Salary: Competitive
Contract: 38.5 Hours
We currently have an exciting opportunity for a Customer Service Manager to join a dynamic Customer Service Team.
You will be responsible for leading the Customer Service team to ensure that customer orders and credits are processed timely, accurately, and in accordance with agreed SLA\’s while also providing administrative support to the Global Commercial Director.
Key Responsibilities:
- Coordinate and administer customer orders, ensuring they are processed daily, invoiced promptly, and stock is tracked throughout the order process.
- Manage production and stock forecasting, purchase orders, and communicate availability issues immediately.
- Act as a liaison between specific customers, Account Managers, and relevant departments throughout a product\’s lifecycle.
- Oversee stock control, forecasting, and warehouse housekeeping.
- Initiate new product queries with the Sourcing Department on behalf of customers and progress these with relevant updates.
- Handle customer complaints, liaising with the QA Manager, and refer consumer complaints to Customer Services.
- Set up new products in the system, including codes, barcodes, pricing, and technical specifications.
- Conduct sales analysis and propose changes or new product lines for future growth.
- Investigate and process credits, returns, and claims for lost or missing items, providing POD as needed.
- Complete new product forms, listings, and planograms.
- Distribute sales vs. budget figures internally.
- Notify customers of stock availability and order schedules, following up with email confirmations.
- Coordinate with relevant departments to ensure compliance with supplier manuals.
- Travel within the UK may be required to meet customer needs.
- Provide ad hoc information as needed and remain flexible with tasks.
- Escalate issues to the Global Commercial Director when appropriate.
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Customer Service Manager employer: Portmeirion Group
Contact Detail:
Portmeirion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Wax Lyrical's offerings will help you speak confidently about how you can enhance customer service and manage product queries effectively.
✨Tip Number 2
Highlight your experience in managing teams and coordinating customer orders. Be ready to share specific examples of how you've successfully led a team or improved processes in previous roles.
✨Tip Number 3
Prepare to discuss your approach to handling customer complaints and liaising with different departments. Demonstrating your problem-solving skills and ability to communicate effectively will set you apart.
✨Tip Number 4
Show your analytical skills by discussing how you've conducted sales analysis in the past. Be ready to suggest potential changes or new product lines based on your findings, as this aligns with the role's responsibilities.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management. Focus on your leadership skills, ability to handle customer complaints, and any experience with stock control or order processing.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service and how your previous roles have prepared you for this position. Mention specific achievements that demonstrate your ability to lead a team effectively.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and organisational abilities. Provide examples of how you've successfully managed customer relationships and resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Manager.
How to prepare for a job interview at Portmeirion Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Manager. Familiarise yourself with order processing, stock control, and customer communication, as these will likely be key discussion points during your interview.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your ability to manage a team, handle customer complaints, and coordinate with different departments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company
Learn about Wax Lyrical and their products. Understanding their market position and customer base will help you tailor your answers and show your genuine interest in the company during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, challenges they face in customer service, or how success is measured in this role. This shows your enthusiasm and engagement.
