At a Glance
- Tasks: Support large grocery accounts with excellent customer service and efficient order management.
- Company: Join a dynamic team at Wax Lyrical, known for its commitment to quality and customer satisfaction.
- Benefits: Gain valuable experience in sales administration and develop your organisational skills.
- Other info: Enjoy a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the vital link between customers and internal teams, making a real impact on service delivery.
- Qualifications: Previous experience in sales administration and strong Excel skills are essential.
Account Co-ordinator
Department: Customer Service/ Sales
Location: Lindal
Reports to: Customer Service Team Leader
Job Description
As an Account Co-ordinator, you will support the day-to-day management of several of our large grocery accounts, providing excellent customer service whilst ensuring orders, account administration and sales information are managed accurately and efficiently. You will work closely with the Buying, Merchandising and Demand Planning teams for our large accounts, as well as our National Account Managers and other relevant internal departments to ensure customer requirements are met.
Key Responsibilities:
- Process customer orders, credits, and invoices accurately and promptly.
- Co-ordinate day-to-day administration for allocated customer accounts.
- Monitor orders, stock availability and deliveries, identifying and resolving issues where required.
- Manage stock forecasting and purchase orders for specific customers.
- Maintain customer and sales information using Excel and our internal business systems.
- Maintain customer portals and ensure all data is kept up to date.
- Prepare and update sales reports, live spreadsheets, and other customer account information.
- Complete customer documentation, including new line forms and product listings.
- Act as a link between the customer, National Account Managers, and relevant internal departments.
- Investigate and resolve customer claims and issues relating to lost, missing, or delayed products.
- Manage customer enquiries by email and telephone, responding promptly and professionally.
- Manage competing priorities and deadlines and escalate or seek support when required.
- Identify opportunities to improve processes and customer service.
- Participate in customer meetings when required.
- Embrace and uphold Wax Lyrical's values, policies, procedures and objectives.
Key Attributes & Skills:
- Previous Sales Administration or Account Co-ordination experience.
- Good organisational and time management skills.
- Confident working with Excel spreadsheets and numerical data.
- Strong attention to detail and accuracy.
- Able to manage multiple priorities and deadlines.
- Proactive, self-motivated, and able to take ownership of tasks.
- Strong verbal and written communication skills.
- Customer-focused with a practical approach to problem solving.
- Able to work independently and as part of a team.
- Confident asking questions and seeking clarification when required.
- Flexible and adaptable to changing business demands.
- Committed to maintaining high standards and continuous improvement.
Account Co-Ordinator employer: Portmeirion Group
Join a dynamic team as a Warehouse Operative in our fast-paced environment, where your contributions directly impact customer satisfaction. We pride ourselves on fostering a supportive work culture that values teamwork and safety, offering opportunities for personal growth and development. Located in a vibrant area, we provide competitive benefits and a commitment to maintaining a clean and organised workspace, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portmeirion Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portmeirion Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portmeirion Group:Your cover letter is your chance to shine! Tell us why you want to work at Portmeirion Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portmeirion Group!
How to prepare for a job interview at Portmeirion Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
