Account Co-Ordinator

As an Account Co-ordinator, you will support the day-to-day management of several of our large grocery accounts, providing excellent customer service whilst ensuring orders, account administration and sales information are managed accurately and efficiently. You will work closely with the Buying, Merchandising and Demand Planning teams for our large accounts, as well as our National Account Managers and other relevant internal departments to ensure customer requirements are met.

Key Responsibilities:

• Process customer orders, credits, and invoices accurately and promptly.
• Co-ordinate day-to-day administration for allocated customer accounts.
• Monitor orders, stock availability and deliveries, identifying and resolving issues where required.
• Manage stock forecasting and purchase orders for specific customers.
• Maintain customer and sales information using Excel and our internal business systems.
• Maintain customer portals and ensure all data is kept up to date.
• Prepare and update sales reports, live spreadsheets, and other customer account information.
• Complete customer documentation, including new line forms and product listings.
• Act as a link between the customer, National Account Managers, and relevant internal departments.
• Investigate and resolve customer claims and issues relating to lost, missing, or delayed products.
• Manage customer enquiries by email and telephone, responding promptly and professionally.
• Manage competing priorities and deadlines and elevate or seek support when required.
• Identify opportunities to improve processes and customer service.
• Participate in customer meetings when required.
• Embrace and uphold Wax Lyrical's values, policies, procedures and objectives.

Key Attributes & Skills:

• Previous Sales Administration or Account Co-ordination experience.
• Good organisational and time management skills.
• Confident working with Excel spreadsheets and numerical data.
• Strong attention to detail and accuracy.
• Able to manage multiple priorities and deadlines.
• Proactive, self-motivated, and able to take ownership of tasks.
• Strong verbal and written communication skills.
• Customer-focused with a practical approach to problem solving.
• Able to work independently and as part of a team.
• Confident asking questions and seeking clarification when required.
• Flexible and adaptable to changing business demands.
• Committed to maintaining high standards and continuous improvement.

Accounts Co-ordinator

We believe that our people are our greatest asset and the Group’s success is directly related to the effectiveness of our people. We want people to join our team who are as passionate as we are about our six wonderful brands, our products, and our heritage and share the same values.

Portmeirion Group has heritage and family at our core. We have a responsibility to our employees, customers, communities and the people that bring our products into their homes, and we work hard to reflect this in everything we do.

Our business and brands have a global footprint and strong history. They are grounded in family values, craft, and a commitment to making beautiful products that bring people together and are passed from generation to generation. We operate with integrity, decency, honesty, positivity and inclusion. We use our talent for innovation and creativity to solve challenges and explore how we can become custodians of the future.

We build our global business in a way that evolves this heritage to safeguard the next generation; Combining the best of the past with today’s innovations and designs to make our business as good as it possibly can be and create a positive legacy for the future. For our employees, communities, customers and the planet.

Wax Lyrical is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.