At a Glance
- Tasks: Support customers and manage international orders while ensuring smooth communication.
- Company: Join a dynamic team focused on customer satisfaction and global sales.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in a supportive environment.
- Why this job: Be the voice of our brand and make a difference in customer experiences.
- Qualifications: Strong PC skills and a knack for clear communication.
The predicted salary is between 26136 - 31944 £ per year.
We are looking for a Customer Service & Sales Support Advisor to join our team and play a key role in supporting our customers, distributors, agents and international sales markets. This is a varied role combining customer service, order processing, export administration and international shipping, so we are looking for someone who is organised, accurate and confident communicating with both customers and internal teams.
What skill set are we looking for?
- PC Skills, Microsoft Word, Excel and Outlook.
- Experience in Customer Service.
- Knowledge of Export documentation and accuracy in completing such documents.
- Good communication and telephone skills.
- Fluent in a European language is an advantage, but not essential.
- Industry and product knowledge is an advantage, but not essential.
Key Responsibilities
- Communicate with customers, agents, distributors and freight forwarders;
- Enter customer orders onto the system;
- Communicate with various internal departments to progress the orders;
- Understand shipping terms and what is required to ship internationally;
- Arrange international shipments and complete the required export documentation including invoices and packing lists to ensure fast delivery;
- Answer customer queries;
- Process customer complaints;
- Support the Head of Sales for your markets;
- Understand your markets and provide accurate information for internal reports.
Hours
Monday - Thursday 8:15am to 5:00pm
Friday 8:15 - 2:30pm
Customer Service & Sales Support Advisor in Stoke-on-Trent employer: Portmeirion Group Limited
Join our dynamic team as a Customer Service & Sales Support Advisor, where you'll thrive in a supportive work culture that values collaboration and innovation. We offer comprehensive training and development opportunities to help you grow your career while enjoying the benefits of working in a vibrant location that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portmeirion Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portmeirion Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Support Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portmeirion Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Portmeirion Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portmeirion Group Limited!
How to prepare for a job interview at Portmeirion Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
