At a Glance
- Tasks: Support digital operations and enhance ecommerce performance in a fast-paced environment.
- Company: Join a leading ecommerce team at Portmeirion Group.
- Benefits: Gain hands-on experience, develop skills, and enjoy a dynamic work culture.
- Other info: Opportunity for career growth and to work with diverse teams.
- Why this job: Make a real impact on global ecommerce operations and improve customer experiences.
- Qualifications: Experience with ecommerce platforms and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Digital Operations Specialist to join our Ecommerce team on a fixed-term contract. Reporting to the Global Head of Digital Operations, this role will play a key part in supporting the delivery, performance, and continuous improvement of digital technology and services across our global ecommerce operation and vendor network.
This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership of operational delivery rather than purely managing or delegating tasks. The successful candidate will be technically minded, highly organised, and capable of managing multiple workstreams while developing expertise across a broad range of systems, processes, and technologies.
You will have the ability to translate technical issues into clear, practical language for both business and technical stakeholders, and be confident communicating complex processes to audiences at all levels, including senior leadership teams. Strong relationship-building skills are essential, as the role involves working closely with internal stakeholders and external vendors across the global business.
We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability to influence and collaborate effectively across teams, will be key to success in this role.
Key Responsibilities:- To support the day-to-day site monitoring of the Portmeirion Group digital channels, focussing on performance, channel availability and customer journey to realise the full sales potential of the channels.
- To understand the ecommerce team requirements and create user stories in Jira / Dev Ops and help to manage the stories through with our digital agencies.
- To monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites.
- Provide issue/defect management and impact analysis to support delivery of process improvements and change.
- Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations and digital channel customers.
- Escalating identified issues accordingly and working proactively with wider business and technical teams.
- Build and retain incident escalation and prioritisation processes with technical and business teams.
- Maintaining a consolidated list of prioritised defects for future fixes and development and ensuring that commercial requirements are understood and communicated.
- Daily or weekly stand ups with both internal and digital agencies.
- Support ecommerce team to create and deploy CMS enhancements and templates.
- Provide pre/post support for major change release activity, providing reporting and insight on the traffic to the Digital channels, including usage, trends and customer satisfaction/feedback.
- Provide out-of-hours emergency operational support on a rota basis with leadership team.
- Communicate to senior stakeholders during and after Major Incidents, or high risk and key event periods.
- Be aware of business change, ensuring that stakeholders are always aware of releases and development taking place across the domains.
- Look to continuously improve processes, ways of working and efficiencies.
- Keeping internal documentation updated per new features release.
- Manage assigned small scale projects within established scope, schedule, budget and transfer to BAU.
- Always considering our customer. Continuously looking at areas that will improve our user experience cross device and browser.
- Proven experience in a similar role, working with a number of ecommerce platforms, ideally Salesforce Commerce Cloud and Adobe Commerce.
- Knowledge of administering a CMS and of HTML, CSS.
- Full software development lifecycle experience, including agile, release cycle management and hands on testing across multiple webstores.
- Use Jira and ClickUp to raise bugs and prioritise with key stakeholder feedback to the relevant Development Managers.
- Experience in managing 3rd party systems integrators, agencies and technical vendors.
- An understanding of systems architecture how various systems and data flows in support of an ecommerce platform.
- Understanding of ecommerce payment gateways and processes, order management, data flows into ERP and data security.
Digital Operations Specialist [6 Months FTC] in Stafford employer: Portmeirion Group Limited
At Portmeirion Group, we pride ourselves on being an excellent employer, offering a dynamic work environment in Stoke that fosters innovation and collaboration. As a Digital Operations Specialist, you will benefit from a supportive culture that encourages professional growth and development, with opportunities to work closely with global teams and enhance your technical skills. Our commitment to employee well-being and a focus on continuous improvement makes us an attractive choice for those seeking meaningful and rewarding employment in the e-commerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Specialist [6 Months FTC] in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital operations. Understand their challenges and think about how your skills can help solve them. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Being able to explain complex technical issues in simple terms is key. Try explaining your past projects to friends or family to get comfortable with it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Operations Specialist [6 Months FTC] in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Operations Specialist role. Highlight relevant experience, especially in ecommerce platforms and stakeholder management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your hands-on experience and how you thrive in fast-paced environments, just like we do at StudySmarter.
Showcase Your Technical Skills:Since this role requires a technical mindset, don’t shy away from showcasing your knowledge of systems, processes, and technologies. Mention any experience with tools like Jira or CMS platforms, as these are key to our operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Portmeirion Group Limited
✨Know Your Tech
Make sure you brush up on your knowledge of ecommerce platforms, especially Salesforce Commerce Cloud and Adobe Commerce. Be ready to discuss how you've used these systems in the past and how they can improve digital operations.
✨Master the Art of Communication
Since this role involves translating technical issues for various stakeholders, practice explaining complex processes in simple terms. Think about examples where you've successfully communicated with both technical teams and senior leadership.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified and resolved issues in a fast-paced environment. Highlight your experience with issue management and how you’ve contributed to process improvements.
✨Build Relationships
This role requires strong relationship-building skills, so think of ways you've collaborated with internal teams and external vendors. Be ready to share how you’ve influenced others and maintained effective communication during high-pressure situations.
