At a Glance
- Tasks: Support digital operations and enhance ecommerce performance in a fast-paced environment.
- Company: Join a leading ecommerce team at Portmeirion Group.
- Benefits: Gain hands-on experience with competitive pay and professional growth opportunities.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact on global digital operations and improve customer experiences.
- Qualifications: Experience with ecommerce platforms and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Digital Operations Specialist to join our Ecommerce team on a fixed-term contract. Reporting to the Global Head of Digital Operations, this role will play a key part in supporting the delivery, performance, and continuous improvement of digital technology and services across our global ecommerce operation and vendor network.
This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership of operational delivery rather than purely managing or delegating tasks. The successful candidate will be technically minded, highly organised, and capable of managing multiple workstreams while developing expertise across a broad range of systems, processes, and technologies.
You will have the ability to translate technical issues into clear, practical language for both business and technical stakeholders, and be confident communicating complex processes to audiences at all levels, including senior leadership teams. Strong relationship-building skills are essential, as the role involves working closely with internal stakeholders and external vendors across the global business.
We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability to influence and collaborate effectively across teams, will be key to success in this role.
Key Responsibilities:- To support the day-to-day site monitoring of the Portmeirion Group digital channels, focussing on performance, channel availability and customer journey to realise the full sales potential of the channels.
- To understand the ecommerce team requirements and create user stories in Jira / Dev Ops and help to manage the stories through with our digital agencies.
- To monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites.
- Provide issue/defect management and impact analysis to support delivery of process improvements and change.
- Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations and digital channel customers.
- Escalating identified issues accordingly and working proactively with wider business and technical teams.
- Build and retain incident escalation and prioritisation processes with technical and business teams.
- Maintaining a consolidated list of prioritised defects for future fixes and development and ensuring that commercial requirements are understood and communicated.
- Daily or weekly stand ups with both internal and digital agencies.
- Support ecommerce team to create and deploy CMS enhancements and templates.
- Provide pre/post support for major change release activity, providing reporting and insight on the traffic to the Digital channels, including usage, trends and customer satisfaction/feedback.
- Provide out-of-hours emergency operational support on a rota basis with leadership team.
- Communicate to senior stakeholders during and after Major Incidents, or high risk and key event periods.
- Be aware of business change, ensuring that stakeholders are always aware of releases and development taking place across the domains.
- Look to continuously improve processes, ways of working and efficiencies.
- Keeping internal documentation updated per new features release.
- Manage assigned small scale projects within established scope, schedule, budget and transfer to BAU.
- Always considering our customer. Continuously looking at areas that will improve our user experience cross device and browser.
- Proven experience in a similar role, working with a number of ecommerce platforms, ideally Salesforce Commerce Cloud and Adobe Commerce.
- Knowledge of administering a CMS and of HTML, CSS.
- Full software development lifecycle experience, including agile, release cycle management and hands on testing across multiple webstores.
- Use Jira and ClickUp to raise bugs and prioritise with key stakeholder feedback to the relevant Development Managers.
- Experience in managing 3rd party systems integrators, agencies and technical vendors.
- An understanding of systems architecture how various systems and data flows in support of an ecommerce platform.
- Understanding of ecommerce payment gateways and processes, order management, data flows into ERP and data security.
Digital Operations Specialist [6 Months FTC] employer: Portmeirion Group Limited
At Portmeirion Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Stoke Head Office that fosters innovation and collaboration. As a Digital Operations Specialist, you will benefit from a supportive culture that encourages professional growth, with opportunities to enhance your technical skills while working closely with global teams. Our commitment to employee well-being and development, combined with the chance to make a tangible impact in the fast-paced e-commerce sector, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Specialist [6 Months FTC]
✨Tip Number 1
Get to know the company inside out! Research their digital operations, recent projects, and any challenges they might be facing. This way, when you get the chance to chat with them, you can show off your knowledge and how you can help solve their problems.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital operations and ecommerce. Think about specific examples from your past experiences that showcase your skills in managing multiple workstreams and communicating with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Digital Operations Specialist [6 Months FTC]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Operations Specialist role. Highlight your experience with ecommerce platforms and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed projects or improved processes in previous roles. We love a good story!
Show Off Your Technical Skills:Since this role is hands-on, don’t shy away from showcasing your technical expertise. Mention your experience with tools like Jira and your understanding of systems architecture. We’re keen to see how you can contribute to our digital operations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are at StudySmarter!
How to prepare for a job interview at Portmeirion Group Limited
✨Know Your Tech
Make sure you brush up on your technical knowledge related to ecommerce platforms, especially Salesforce Commerce Cloud and Adobe Commerce. Be ready to discuss how you've used these systems in the past and how you can apply that experience to the role.
✨Master the Art of Communication
Since this role involves translating complex technical issues into clear language, practice explaining some technical concepts in simple terms. Think about how you would communicate with both technical and non-technical stakeholders, and be prepared to demonstrate this during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple workstreams and stay organised under pressure. Use specific instances from your previous roles where you successfully juggled tasks and met deadlines, as this will resonate well with the fast-paced nature of the job.
✨Build Relationships
Since strong relationship-building skills are essential, think of ways you've effectively collaborated with teams or managed vendor relationships in the past. Be ready to share stories that illustrate your ability to influence and motivate others, especially in demanding situations.
