Overview and What We Offer
- Monday - Friday: 37.5 hours per week - with some occasional weekedn and evening work required
- Location:Glasgow
- Refer a Friend Bonus: £1000 per successful referral – unlimited!
- Generous Holiday Entitlement
- Day Off for Your Birthday
- Staff recognition awards
- Hotel and Airline Discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE.... We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day.
- If Only is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Who We Are and What We Do
If Only, a multi-award-winning luxury tour operator, specialising in bespoke 5 Star holidays and cruises worldwide. We are 100% trade-focussed partnering exclusively with travel agents throughout the UK and Ireland, providing the expertise and resources to create truly personalised and unforgettable travel experiences. From handpicked properties and unique itineraries to unparalleled customer service, we empower our agency partners to exceed client expectations. We're passionate about travel, and are connoisseurs of luxury resorts, and experts at curating exceptional journeys. Join our team of dedicated professionals, as a leading name in luxury travel and help us make travel dreams a reality.
If Only is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes, Elegant Resorts, Clarity Business Travel Brighter Event, and Destination Sports Group
Role Purpose
The Telephone Account Manager is responsible for driving new business growth, reactivating dormant agency accounts and increasing sales across Southern England and the UK's homeworking travel community. Working closely with the Head of Sales and wider Sales team, the role focuses on developing strong, long-term partnerships, identifying commercial opportunities and increasing agent engagement through proactive sales activity and tailored luxury travel product training. The role will contribute to If Only's growth strategy by expanding its active agent network, strengthening brand loyalty and delivering sustainable revenue growth.
Operational
- Build and maintain strong relationships with travel agents and homeworkers through proactive calls and virtual meetings.
- Identify and convert new business opportunities, particularly across Southern England and the UK homeworking market.
- Re-engage dormant agency partners to increase bookings and strengthen brand loyalty.
- Manage a pipeline of prospective and existing partners to maximise sales and revenue growth.
- Deliver engaging product training, webinars and presentations showcasing If Only's luxury travel portfolio.
- Promote exclusive products, supplier partnerships and incentives to increase agent engagement.
- Monitor account performance, booking trends and competitor activity to identify commercial opportunities.
- Work closely with the Sales team to support business development, customer retention and growth strategies.
- Manage daily sales activity, appointments and follow-ups, maintaining accurate records and weekly reports.
- Represent If Only at industry events and networking opportunities when required.
- Achieve sales targets across new business acquisition, agent reactivation and homeworker revenue growth.
Skills and Experience
- Previous sales, account management or business development experience within the travel industry.
- Experience in luxury travel or premium products would be advantageous.
- Proven ability to achieve sales targets, generate new business and grow existing accounts.
- Strong relationship-building, influencing and negotiation skills.
- Excellent telephone communication and presentation skills.
- Strong commercial awareness and ability to identify revenue opportunities.
- Passion for luxury travel, premium destinations and exceptional service.
- Confident delivering product training, presentations or webinars.
- Proactive, self-motivated and results-driven, with excellent organisational skills.
- Ability to work independently and collaboratively within a wider Sales team.
- Flexibility to travel and occasionally work evenings or weekends.
- Full, valid UK driving licence.
Telephone Account Manager in Glasgow employer: Portman Travel Group
Portman Travel Group is an attractive employer due to its bright and energetic company culture, which emphasizes professional growth and inclusivity. Employees benefit from generous holiday entitlements, a day off for their birthday, and an Employee Assistance Programme, making it a supportive workplace. The opportunity for career advancement in a fast-paced environment further enhances its appeal.
