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- Tasks: Deploy IT and AV solutions on-site, troubleshoot issues, and support project managers.
- Company: Leading IT provider in London with a vibrant work culture.
- Benefits: Competitive salary, career progression, training, and great perks.
- Why this job: Join a dynamic team and work with the latest technologies in a growing company.
- Qualifications: Passion for IT/AV, problem-solving skills, and relevant experience.
- Other info: Exciting opportunities for professional development and exposure to diverse technologies.
The predicted salary is between 38000 - 42000 £ per year.
We are a leading provider of IT, Cloud and Unified communications solutions, committed to delivering top-tier IT support and solutions to a diverse range of businesses. Located in the City of London, we are proud to be moments away from our clients, offering a vibrant and dynamic work environment. It’s an exciting stage in our growth and we’re seeking a highly motivated Deployment Engineer (IT/AV) who shares our values to join our dynamic technical team. This is an exciting opportunity to be part of a company offering excellent career development opportunities and exposure to the latest technologies. The right applicant will be given training to enable them to grow and thrive in this role.
ABOUT THE ROLE
As a deployment engineer (IT/AV), you will play a crucial role in our growth by being the point of contact for our clients on site while deploying the various IT and AV projects. This role requires excellent customer service skills, a keen eye for problem-solving, and a proactive approach to IT & AV support. Your role will include:
- Delivering onsite IT & AV deployments at customer locations
- Carrying out first-fix and second-fix IT/AV installations
- Installation and termination of structured cabling (Cat6/6a, HDMI, USB, audio)
- Diagnose and resolve technical issues during deployment
- Log and document installation details in our Knowledge management platform, ensuring all information is accurately recorded
- Commissioning, testing, and troubleshooting deployed systems
- Working from project documentation and statements of work ensuring all technical requirements and milestones are met
- Supporting project managers and senior engineers on larger deployments
- Providing clear handover and basic user guidance at project completion
ABOUT YOU
- An enthusiastic problem solver with a strong passion for IT/AV
- Familiar with remote support tools and ticketing systems
- Strong communication and interpersonal skills
- Previous experience in a field support or similar IT deployment role within an MSP environment
- A proactive and enthusiastic attitude towards learning new IT & AV technology
- Ability to work both independently and as part of a team
- An understanding of the OSI model, TCP/IP, Subnetting, and VLANs
- Familiar with protocols like Dante (for audio), SDVoE, or NDI (for video)
- Ability to configure managed switches (Cisco, Netgear, Ubiquiti)
- Experience in commissioning or basic programming for systems like Crestron, Q-SYS, Extron, Biamp, or Control4
- Experience with setting up Microsoft Teams Room, Zoom Rooms or Google Meet Rooms
- Experience with site survey and deployment of enterprise-grade Access Points (APs)
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications, Cisco certifications) are a plus
WHAT WE OFFER
- A dynamic and fast-paced working environment
- Opportunities for career progression and professional development, through training courses and certification programs
- Exposure to a wide range of technologies and industries
- A supportive and collaborative team culture
- Competitive salary (£38-42K dependant on experience)
- A range of great benefits including company events, retail discounts, cycle scheme and pension scheme
If you are passionate about IT & AV and looking for an opportunity to grow within a thriving MSP, we would love to hear from you!
Deployment Engineer, IT/AV employer: Portman Tech Solutions Limited
Contact Detail:
Portman Tech Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deployment Engineer, IT/AV
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to IT/AV deployments. Think about your past experiences and how they relate to the role. We want to hear your problem-solving stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your genuine interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Deployment Engineer, IT/AV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deployment Engineer role. Highlight any relevant IT/AV projects you've worked on, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you’ve tackled challenges in previous roles, especially in IT/AV deployments.
Show Off Your Technical Skills: Since this role requires a solid understanding of various technologies, make sure to list your relevant certifications and technical proficiencies clearly. Mention any experience with protocols like Dante or systems like Crestron to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Portman Tech Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and AV technologies relevant to the role. Familiarise yourself with protocols like Dante, SDVoE, and NDI, as well as the OSI model and TCP/IP. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of specific scenarios where you diagnosed and resolved problems during deployments. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for a Deployment Engineer.
✨Communicate Clearly and Effectively
Since this role involves a lot of client interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with explaining your thought process and solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of projects you'll be working on, or the training opportunities available. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
