At a Glance
- Tasks: Lead operations and drive service excellence in a rapidly growing tech group.
- Company: Join an award-winning IT services group focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, excellent benefits, and hybrid working flexibility.
- Other info: Be part of a pivotal growth phase with opportunities for professional development.
- Why this job: Shape the future of a dynamic company while making a real impact on customer experience.
- Qualifications: Proven leadership in managed services or tech environments with strong commercial awareness.
The predicted salary is between 60000 - 90000 £ per year.
This is a rare opportunity to lead operations at executive level within a rapidly growing technology and managed services group, helping shape the future of a highly ambitious, acquisition-driven business focused on becoming the UK’s most trusted and customer-centric MSP. Our client is an award-winning technology and managed services group experiencing significant growth through both organic expansion and strategic acquisitions. With a strong reputation for customer service, technical expertise, and innovation, the business is continuing to invest heavily in operational excellence, automation, AI, and scalable service delivery as it enters the next phase of its journey.
As part of this growth, they are now seeking an exceptional Group Operations Director to join the Executive Team and take ownership of group-wide operations, service delivery, operational integration, and customer experience across the organisation. This is a highly influential role, responsible for ensuring operational consistency, scalability, and service excellence across a multi-business environment.
The successful candidate will combine strong commercial awareness with deep operational leadership experience within technology, managed services, telecoms, or cybersecurity environments. You will play a central role in building a unified operational culture while helping the business scale sustainably and maintain an exceptional client experience throughout.
The role:
- Lead and evolve the group operating model across multiple businesses and operational functions
- Take ownership of service excellence, operational delivery, and customer experience across the organisation
- Drive improvements in SLAs, customer satisfaction, and operational efficiency
- Lead transformation initiatives focused on automation, AI, and scalable service delivery
- Build and develop a high-performing operations leadership team across service desk, delivery, PMO, and support functions
- Ensure operational integration of acquisitions is delivered effectively, maintaining consistency and service quality
- Work closely with the Executive Team to align operational strategy with commercial growth objectives
- Introduce robust operational reporting, KPI frameworks, and performance visibility across the group
- Drive continuous improvement initiatives that improve cost-to-serve, scalability, and operational resilience
- Foster a customer-centric culture focused on reliability, responsiveness, and long-term client relationships
Skills and Experience Required:
- Proven senior operational leadership experience within managed services, MSSP, technology services, telecoms, or IT environments at or near board/executive level
- Strong track record of leading scalable service operations and operational transformation programmes
- Experience improving customer experience, SLA performance, CSAT, and operational delivery metrics
- Demonstrable experience integrating acquired businesses within high-growth or acquisitive organisations
- Strong commercial awareness, including operational performance ownership and cost-to-serve optimisation
- Experience implementing automation, AI, or technology-led operational improvements
- Excellent leadership and stakeholder management skills, with the ability to influence at Executive level
- Comfortable operating within fast-paced, evolving, and growth-oriented environments
- Experience leading sizeable, multi-disciplinary operational teams through change and expansion
- Strong strategic thinking combined with hands-on operational execution capability
- Service-management qualifications, experience in private-equity-backed, acquisitive groups and exposure to education-sector clients highly desirable
This is a genuinely exciting opportunity to join a highly successful and ambitious technology group at a pivotal stage of growth. The role offers significant scope to shape the operational future of the organisation while working alongside an experienced Executive Team in a business that places strong emphasis on customer experience, innovation, and operational excellence.
The role is UK hybrid, with flexibility around location and regular collaboration across the group’s regional operations. A competitive salary and excellent benefits package are available for the successful candidate.
Group Operations Director – Rapidly Expanding IT Services Group – £Competitive + Excellent Benefits – UK Hybrid in Watford employer: Portman Scott
Join a rapidly expanding IT services group that prioritises innovation, operational excellence, and customer satisfaction. With a hybrid working model and a strong emphasis on employee growth, this company offers a dynamic work culture where you can lead transformative initiatives and shape the future of operations in a supportive environment. Enjoy competitive remuneration and an excellent benefits package while being part of a team that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Director – Rapidly Expanding IT Services Group – £Competitive + Excellent Benefits – UK Hybrid in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Portman Scott values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Portman Scott might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Portman Scott!
✨Direct Apply to Portman Scott
Let's not forget to apply directly through the Portman Scott website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Group Operations Director – Rapidly Expanding IT Services Group – £Competitive + Excellent Benefits – UK Hybrid in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Portman Scott.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Portman Scott. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Portman Scott
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
