At a Glance
- Tasks: Ensure top-notch customer service and operational excellence in our financial services.
- Company: Join Portman Finance Group, a leading UK finance provider for SMEs.
- Benefits: Enjoy competitive pay, flexible working options, and growth opportunities.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Make a real difference by improving customer experiences and service quality.
- Qualifications: A-Levels or equivalent; experience in QA or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a detail-oriented and proactive Quality Assurance Executive to support the delivery of high-quality customer service and operational excellence across our financial services business. The successful candidate will be responsible for monitoring customer interactions, and ensuring adherence to internal policies, procedures, and service standards.
Working closely with operational teams and management, the Quality Assurance Analyst will help identify areas for improvement, promote best practices, and contribute to positive customer outcomes while maintaining a strong focus on accuracy, consistency, and efficiency.
Responsibilities
- Conduct quality reviews of customer interactions, including telephone calls, emails, web chats, and case handling activities.
- Assess compliance with internal policies, procedures, customer service standards, and business requirements.
- Complete quality monitoring assessments and provide clear, constructive feedback to individuals and team leaders.
- Identify trends, recurring issues, and opportunities to improve service quality and operational performance.
- Produce regular quality assurance reports and scorecards.
- Support coaching and development initiatives by highlighting strengths and areas for improvement.
- Assist in reviewing customer complaints, quality concerns, and service failures to identify root causes and corrective actions.
- Maintain accurate records of quality reviews and audit findings.
- Any other appropriate job duties in line with the associated skill and experience of the post holder.
Requirements
Skills and experience required
- Degree-educated is strongly preferred, with a minimum of A-Levels, or equivalent, essential, at BBB or above.
- Previous experience in a Quality Assurance, Customer Service, Operations, or Audit role.
- Strong attention to detail and ability to identify risks and process inconsistencies.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to provide balanced and constructive feedback.
- Good organisational skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
Personal Attributes
- Ability to remain calm under pressure and meet deadlines.
- Strong organisational skills with a high attention to detail.
- Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment.
- Pro-active and enthusiastic with a can-do attitude.
- Good commercial acumen.
- Ability to work on own initiative as well as being a team player.
Benefits
Company Overview: Portman Finance Group was established in 2007 to provide UK SMEs with access to a range of finance options under one roof. We have now arranged over £1 billion in funding for over 15,000 companies. Portman secures finance for businesses of all sizes via our own lending and panel of over 40 partners. We offer flexible payment terms, reducing large initial outlays and protecting cash-flow, and are one of the largest privately owned Broker-Lenders in the UK. Portman works with any type of private sector business. We have a long and successful history financing a variety of assets, quickly and easily. If you’re looking to lease or purchase further equipment, release equity or simply borrow, Portman can provide your business with the finance it needs.
Please note that as part of the recruitment process a criminal records check/credit history check will be carried out by an authorised third party.
Quality Assurance Executive in Northampton employer: Portman Finance Group
Portman Finance Group is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a strong commitment to operational excellence, employees in the Quality Assurance Executive role will benefit from ongoing training opportunities, a supportive team environment, and the chance to make a meaningful impact on customer service quality within the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Executive in Northampton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Portman Finance Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Quality Assurance Executive in Northampton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Portman Finance Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Portman Finance Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Portman Finance Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Portman Finance Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Portman Finance Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Portman Finance Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
