At a Glance
- Tasks: Lead credit control strategies and optimise collections performance while maintaining customer relationships.
- Company: Join a dynamic team focused on financial excellence and customer care.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Engage with senior stakeholders and drive a high-performance culture.
- Why this job: Make a real impact by improving cash flow and supporting customers in financial distress.
- Qualifications: Experience in credit control and strong communication skills are essential.
The predicted salary is between 45000 - 55000 € per year.
The Credit Control Manager will play a pivotal role within the Collections function, supporting the management of overdue and Defaulting accounts across the portfolio. Directly reporting to the Head of Credit, you will be responsible for driving effective credit control strategies, optimising collections performance, and ensuring robust governance and compliance across all activities. The position requires a balance of strategic oversight, with accountability for minimising arrears, improving cash flow, and maintaining strong customer relationships during sensitive financial situations. This is a highly visible role with regular interaction with senior stakeholders across the business.
Key Responsibilities
- Draft, review, and issue debt collection letters with a high level of accuracy and attention to detail.
- Provide regular updates and structured reporting to the Head of Credit, on account status and progress.
- Oversee early and late-stage collections activities, ensuring timely and effective customer engagement.
- Monitor portfolio performance, identifying trends, risks, and opportunities for improvement.
- Maintain clear, accurate, and timely records of all customer interactions.
- Support collections, setting clear objectives and performance standards.
- Provide guidance on complex cases, including high-risk or vulnerable customers, ensuring appropriate and consistent treatment.
- Drive a high-performance culture focused on accountability, customer outcomes, and continuous improvement.
- Support wider collections activities, including data inputting and general administrative duties.
- Manage daily arrears through proactive outbound calling to customers.
- Oversee customer communication strategies such as through inbound calls, email, and written correspondence.
- Negotiate realistic and sustainable payment plans where full repayment is not immediately achievable.
- Support and approve sustainable repayment plans within delegated authority, balancing commercial outcomes with customer circumstances.
- Handle escalated or sensitive customer cases where required.
Governance, Compliance
Credit Control Manager employer: Portman Finance Group
As a Credit Control Manager at our company, you will thrive in a dynamic work environment that prioritises employee development and fosters a culture of collaboration and accountability. We offer competitive benefits, including flexible working arrangements and opportunities for professional growth, all while being part of a team that values strong customer relationships and ethical practices. Located in a vibrant area, our office provides easy access to amenities and a supportive community, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its credit control strategies. Be ready to discuss how you can optimise collections performance and improve cash flow. Show them you’re not just a fit for the role, but a perfect match for their team!
✨Tip Number 3
Practice your negotiation skills! Since you’ll be dealing with sensitive financial situations, being able to negotiate realistic payment plans is key. Role-play with a friend or mentor to build your confidence before those big interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace Credit Control Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Manager role. Highlight your experience in credit control strategies and collections performance, as well as any relevant achievements that showcase your ability to manage overdue accounts effectively.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven improvements in cash flow and maintained strong customer relationships, especially during sensitive financial situations.
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. Use clear formatting and structure to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Portman Finance Group
✨Know Your Numbers
As a Credit Control Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to credit control and collections. Be ready to discuss how you've used data to drive improvements in cash flow and minimise arrears in your previous roles.
✨Showcase Your Communication Skills
This role involves regular interaction with senior stakeholders and customers, so it's crucial to highlight your communication abilities. Prepare examples of how you've effectively managed sensitive conversations, especially with high-risk or vulnerable customers. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Strategic Thinking
The position requires a balance of strategic oversight and operational execution. Be prepared to discuss your approach to developing and implementing credit control strategies. Think about specific instances where you've identified trends or risks and how you turned them into opportunities for improvement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenging cases you've handled, particularly those involving complex negotiations or escalated customer issues. Prepare to explain your thought process and the outcomes of your actions, showcasing your ability to balance commercial outcomes with customer circumstances.
