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- Tasks: Lead a team of Operations Managers to enhance patient care and operational efficiency.
- Company: Join a dynamic healthcare organisation focused on delivering exceptional patient experiences.
- Benefits: Enjoy competitive salary, career development opportunities, and a collaborative work culture.
- Why this job: Make a real impact in healthcare while fostering innovation and teamwork.
- Qualifications: Experience managing area managers in customer-facing industries; P&L expertise required.
- Other info: Position covers the South East region, including London; remote work options may be available.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Do you work in a commercial, customer-facing business where you manage area managers? Are you looking for a new challenge in a different sector? If so, we have a rare opportunity to join our Operations team as Head of Operations for the South East.
In this role, you'll lead a team of circa 6 Operations (Area) Managers to enable our practices to deliver the best level of care to our patients. Some of your key deliverables will be EBITDA budget, NPS, and colleague engagement measures – however this is a varied role where you'll also:
- Develop and implement operational strategies, policies and processes to improve performance and productivity.
- Engage key regional stakeholders (including Clinical, Finance, Talent Acquisition, Marketing and People) to ensure a combined approach to delivering practice success.
- Identify opportunities for business growth through efficient operations and new partnerships.
- Lead, mentor, and develop your teams to achieve operational excellence.
- Foster a culture of collaboration, accountability, and innovation across your region.
- Manage budgets, expenditures, and resources to ensure cost-effectiveness and financial accountability.
We welcome your application to our Head of Operations vacancy if you have the following qualifications and skills:
- Previous experience of managing area managers across multiple sites, within a customer-facing industry (dentistry experience isn't required, so we're very open to considering applications from other healthcare-related sectors, retail, hospitality, etc.)
- Proven P&L experience.
- Experience of delivering a multi-site strategy in line with ambitious group-wide growth.
- Strong commercial acumen gained in a commercially-focused environment.
The South East region includes practices from Dorset to Essex to Kent (and includes London), so you'll need to live in or near the region to effectively operate in this role.
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Contact Detail:
Portman Dental Care group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network with professionals in the healthcare and customer-facing sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Research StudySmarter's operations and values thoroughly. Understanding our mission and how we operate will help you tailor your conversations during interviews, showing that you're genuinely interested in contributing to our success.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage area managers and drive operational excellence. Highlight instances where you've successfully implemented strategies that led to measurable improvements.
✨Tip Number 4
Familiarise yourself with the key performance indicators mentioned in the job description, such as EBITDA and NPS. Being able to discuss how you've influenced these metrics in previous roles will set you apart from other candidates.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience managing area managers and your achievements in a customer-facing environment. Use specific examples that demonstrate your ability to lead teams and improve operational performance.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Head of Operations role and how your background aligns with the company's goals. Mention your experience with P&L management and multi-site strategies, and express your enthusiasm for fostering collaboration and innovation.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as commercial acumen, budget management, and stakeholder engagement. Provide examples of how you've successfully implemented operational strategies in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Portman Dental Care group.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be leading a team of Area Managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific strategies you've used to motivate and develop your team.
✨Demonstrate Commercial Acumen
This role requires strong commercial awareness. Be ready to talk about your experience with P&L management and how you've contributed to business growth in previous roles. Use specific metrics or achievements to illustrate your impact.
✨Understand the Sector
Even if you haven't worked in dentistry, it's important to show that you understand the healthcare sector's dynamics. Research the company and its practices, and be prepared to discuss how your background in other customer-facing industries can translate to success in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare for scenario-based questions where you might need to outline how you would handle operational challenges or drive performance improvements across multiple sites.
