At a Glance
- Tasks: Provide day-to-day support for Microsoft and Zoho applications, troubleshooting and system queries.
- Company: Join Portman Finance Group, a leading UK Broker-Lender with a collaborative culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Be part of a dynamic team and gain exposure to low-code scripting and automation.
- Qualifications: Experience with Microsoft 365 and SaaS CRM platforms; strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
- Northampton, United Kingdom
- We’relooking for a proactive and detail-oriented
Systems Support Engineer tojoin our technical team. This role is primarily focused on providing day-to-daysupport across Microsoft applications (including Office 365, Azure AD and Exchange Online)
- Zoho applications with an emphasis on
- Zoho CRM
, and general hardware related issues. You’ll be a key point of contact fortroubleshooting, system queries, and supporting smooth day-to-day operationsacross the business.
Whileyour core focus will be on Microsoft and Zoho platforms, experience with other CRMs (e. g., Salesforce, Microsoft Dynamics, Hub Spot) is also valued, as ithelps build broader context for the role.
This position is ideal for someonewho enjoys varied technical work and wants to develop further in both supportand systems configuration, this role will also provide the opportunity to gainexposure to low-code scripting (Deluge) and automation opportunities for thoseinterested in expanding into light development work.
The Systems Support Engineer will be an integral part of a highly efficient and respectedtechnical team working alongside Machine Learning expertise, experiencedsoftware developers and solution architects.
The ability to communicate andwork effectively within a team is essential, as such the ideal candidate shouldbe confident, engaging and personable.
RESPONSIBILITIES
- Providefront-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
- Deliverday-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
- Maintainand configure CRM workflows, dashboards, and automations in Zoho CRM.
- Supportonboarding and offboarding processes including user account setup andpermissions.
- Assistwith general administration of Saa S tools used across the business.
- Liaisewith the broader technical team to resolve escalations and implement systemimprovements.
Requirements
SKILLS AND EXPERIENCE REQUIRED
- Solid experience supporting Microsoft 365 and other core Microsoft cloud services.
- Familiarity with Saa S CRM platforms — Zoho CRMexperience preferred, but knowledge of similar systems like Salesforce, Dynamics, or Hub Spot is also beneficial.
- A strong communicator with a problem-solving mindset —confident working independently and as part of a team.
- Comfortable juggling multiple support requests andadapting to a fast-paced, evolving tech environment.
- Eager to grow and open to learning areas such aslow-code scripting (e. g. Deluge in Zoho).
- DESIRED SKILLS AND EXPERIENCE
- 2+ Years supporting Microsoft Applications and Saa S CRMSoftware (Zoho CRM desirable).
- PERSONAL ATTRIBUTES
- Excellent written and oral communications skills;
- Ability to remain calm underpressure and meetdeadlines;
- Strong organisational skillswith a high attention todetail;
- Ability to prioritise andhandle multiple tasks at any giventime in a fast-paced environment;
- Pro-active and enthusiasticwith a can doattitude;
- Good commercialacumen; and
- Ability to work on owninitiative as well as being a team player.
- COMPANY OVERVIEW
Portman Finance Group wasestablished in 2007 to provide UK SMEs with access to a range of financeoptions under one roof.
We have now arranged over £1.5 billion in funding forover 20,000 companies.
Portman secure financefor businesses of all sizes via our own lending and panel of over 40 partners.
We offer flexible payment terms, reducing large initial outlays and protectingcash-flow, and are one of the largest privately owned Broker-Lenders in the UK.
Portman work with any type of private sectorbusiness.
We have a long and successful history financing a variety of assets, quickly and easily.
If you’re looking to lease or purchase further equipment, release equity or simply borrow, Portman can provide your business with thefinance it needs.
Pleasenote that as part of the recruitment process a criminal records check/credithistory check will be carried out by an authorised third party.
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Systems Support Engineer in Northampton employer: Portman Asset Finance Ltd
Portman Finance Group is an exceptional employer, offering a vibrant and high-spec office environment in Northampton, where collaboration and innovation thrive. With a strong focus on employee growth, enhanced annual leave, and dynamic quarterly events, we foster a culture that values contributions and encourages professional development. Join us to be part of a leading privately owned Broker-Lender, where your expertise in marketing operations will directly impact our mission to support UK SMEs with tailored finance solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Engineer in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Portman Asset Finance Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Portman Asset Finance Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Portman Asset Finance Ltd!
✨Direct Apply to Portman Asset Finance Ltd
Let's not forget to apply directly through the Portman Asset Finance Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Engineer in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Portman Asset Finance Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Portman Asset Finance Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Portman Asset Finance Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
