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For Companies At a Glance
- Tasks: Lead the design and optimisation of merchant operations for seamless e-commerce experiences.
- Company: Join Portless, a dynamic 3PL provider revolutionising global delivery for e-commerce.
- Benefits: Full-time role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by optimising operations for e-commerce brands worldwide.
- Qualifications: 3+ years in e-commerce operations and a knack for innovative product solutions.
- Other info: Be part of a team of bold thinkers and problem-solvers.
The predicted salary is between 36000 - 60000 £ per year.
About Portless
At the intersection of technology and logistics, we’re redefining global delivery for e-commerce. Portless is a dynamic 3PL provider revolutionizing direct-to-consumer fulfillment by shipping products directly from manufacturers in China to customers worldwide. With over 2.5 million cross-border packages shipped, 99.8% pick-and-pack accuracy, and 98% on-time delivery, we empower e-commerce brands to optimize operations and achieve 10x growth.
Role Description
As a Product Manager for Merchant Operations at Portless, you will own the end-to-end merchant experience from onboarding to ongoing operations management. Working hands-on with merchants, operations teams, and engineering, you’ll design and optimize the tools and workflows that enable our customers to seamlessly manage orders, inventory, inbounds, and financing through our platform. This role requires a deep understanding of e-commerce operations and the ability to translate complex merchant needs into elegant product solutions.
What You’ll Do
- Own Merchant Order Management: Design and optimize order routing algorithms, order processing workflows, and exception handling systems that maintain our 99.8% accuracy across millions of packages.
- Drive Inventory Optimization: Build intelligent inventory management tools including demand forecasting, reorder point optimization, and multi-location inventory allocation across our China-based fulfillment network.
- Streamline Inbound Operations: Create seamless inbound workflows from purchase order creation to inventory receipt, including quality control processes and inventory reconciliation.
- Enhance Order Routing Intelligence: Develop smart routing algorithms that optimize fulfillment location selection based on inventory availability, shipping costs, and delivery speed requirements.
- Build Purchase Order Management: Design comprehensive PO management tools covering supplier communication, production tracking, shipping coordination, and customs clearance workflows.
- Innovate Financing Solutions: Partner with finance teams to create merchant financing products including inventory financing, cash flow optimization, and payment terms management.
- Optimize Merchant Onboarding: Build self-service onboarding tools and workflows that enable merchants to quickly integrate their operations with our fulfillment platform.
- Create Operational Dashboards: Develop merchant-facing analytics and reporting tools that provide visibility into inventory levels, order performance, and operational metrics.
What You’ll Bring
- E-commerce Operations Expertise: 3+ years of hands-on experience in e-commerce operations, inventory management, or merchant-facing product roles.
- Order Management Experience: Deep understanding of order lifecycle management, routing algorithms, and exception handling in high-volume environments.
- Inventory & Supply Chain Knowledge: Experience with inventory planning, demand forecasting, purchase order management, and inbound logistics workflows.
- Merchant-Centric Mindset: Proven ability to understand complex merchant needs and translate them into intuitive product experiences.
- Data-Driven Decision Making: Experience using operational data, merchant feedback, and performance metrics to drive product improvements.
- Strategic-Boldness: Ability to think outside the box and drive innovative solutions in a dynamic, fast-growing environment.
- Extreme Ownership: Demonstrated ability to take full accountability for results while working as part of a kind-and-caring team.
Nice to Have
- China Sourcing Experience: Familiarity with China-based manufacturing, supplier management, and cross-border purchase order workflows.
- 3PL/Fulfillment Background: Previous experience working with third-party logistics providers or fulfillment operations.
- Financial Product Experience: Background in developing financing solutions, payment products, or cash flow management tools.
- ERP/Inventory Systems: Experience with inventory management systems, ERP platforms, or China-based systems like Mabang.
- Marketplace Operations: Knowledge of Amazon, Walmart, TikTok Shop, and other marketplace operational requirements.
- Supply Chain Finance: Understanding of trade finance, letters of credit, and international payment systems.
- Previous startup or high-growth company experience in e-commerce or logistics technology.
Join our team of bold thinkers, builders, and problem-solvers dedicated to creating seamless fulfillment solutions that help merchants scale globally while optimizing cash flow and growth.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
Product Manager employer: Portless
Contact Detail:
Portless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and logistics space, especially those who work at Portless or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in product management and e-commerce operations. When you get the chance to chat with hiring managers, share how you've tackled challenges and driven results.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a message expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in e-commerce and logistics. Being knowledgeable about current challenges and innovations will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your e-commerce operations expertise and any relevant experience that aligns with what we're looking for at Portless.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love seeing how you've driven results, especially in high-volume environments!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portless
✨Know Your E-commerce Inside Out
Make sure you brush up on your e-commerce operations knowledge. Understand the key concepts like order management, inventory optimisation, and how logistics work in a high-volume environment. This will help you speak confidently about how you can contribute to Portless's mission.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex merchant needs in the past. Think about specific challenges you've faced and how you turned them into elegant product solutions. This will demonstrate your strategic boldness and ability to innovate.
✨Familiarise Yourself with Their Tools
Research the tools and workflows that Portless uses for merchant operations. If you can discuss how you would improve or optimise these processes, it shows you're proactive and ready to hit the ground running.
✨Emphasise Data-Driven Decisions
Be ready to talk about how you've used data and feedback to drive product improvements in your previous roles. Highlight any experience you have with analytics and reporting tools, as this aligns perfectly with what Portless is looking for in a Product Manager.