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For Companies At a Glance
- Tasks: Lead product strategy and create seamless experiences for eCommerce brands.
- Company: Join Portless, a game-changer in global fulfillment for DTC brands.
- Benefits: Be part of a rapidly growing company with a focus on innovation and customer experience.
- Why this job: Shape the future of eCommerce logistics and make a real impact.
- Qualifications: 7-10 years in product leadership, especially in tech-enabled operations.
- Other info: Work at the intersection of software, logistics, and customer service.
The predicted salary is between 72000 - 108000 ÂŁ per year.
About Portless
Portless is redefining global fulfillment for fastâgrowing DTC brands. We enable merchants to ship directâfromâfactory with Amazonâlevel speed, reliability, and transparencyâwithout the traditional complexity of crossâborder logistics. Our customers are some of the most innovative consumer brands in the world, and they expect a worldâclass experience across onboarding, integrations, fulfillment, tracking, exceptions, and support.
The Opportunity
We are looking for a strategic yet deeply operational product leader who thrives in the messy reality of complex, realâworld systems. You will:
- Unify product, data, operations, engineering, and customer success into a cohesive roadmap
- Build a user experience that feels inevitable to fastâgrowing eCommerce brands: intuitive onboarding, seamless integrations, proactive visibility, and flawless fulfillment
- Bring clarity, structure, and scale to a hybrid business where digital interfaces, warehouse operations, global carriers, and internal teams all must work in lockstep
If you love translating ambiguity into elegant systems â and have experience with techâenabled logistics (e.g., rideshare, food/grocery delivery, freight, lastâmile, marketplace ops) â you will thrive here.
What You'll Own
Product Strategy & Vision
- Define and own the multiâyear product roadmap aligned to company strategy and merchant needs
- Build a vision for a frictionless, endâtoâend merchant experienceâfrom contract â integration â inbounding â fulfillment â tracking â exception handling
- Combine operational reality with ambitious customer experiences to create a categoryâdefining product
Leadership & CrossâFunctional Collaboration
- Lead and grow the Product and Design team
- Partner deeply with Engineering, Operations, Customer Support, and Sales/Partnerships
- Create product processes that scale: requirements, prioritization, discovery loops, beta programs, and feedback systems
Customer Experience & Merchant Success
- Own the quality of the merchant journey endâtoâend, including onboarding, integrations, workflows, and visibility
- Translate highâtouch customer expectations (DTC brands doing $100k+ monthly) into scalable product and support systems
- Develop worldâclass merchant dashboards, exception workflows, and tools for proactive visibility
Operational Excellence & Tooling
- Build and refine internal tools for Operations, CX, and Partner teamsâensuring our people are as empowered as our customers
- Understand warehouse, crossâborder, and carrier operations well enough to design systems that improve reliability, SLAs, and efficiency
- Drive automation in exception handling, carrier selection, tracking, and compliance
Data, Insights, and Quality
- Establish metrics and KPIs that measure reliability, customer experience, operational efficiency, and product adoption
- Partner with Data to instrument the platform for realâtime visibility
- Build a culture of measurement and hypothesisâdriven iteration
Who You Are
MustâHaves
- 7â10+ years of product leadership, with at least 3+ years in techâenabled operations, logistics, or marketplace environments. Proven ability to build products that orchestrate humans + software + physical world processes
- Experience delivering highly reliable, SLAâbased, multiâstep workflows
- Demonstrated success working with customers who have high expectations, complex integrations, and realâmoney consequences
- Strong systems thinkerâcomfortable mapping 10+ interconnected subsystems and reducing complexity into clear product decisions
- Exceptional communicator able to influence engineering, operations, commercial teams, and executive stakeholders
- Obsession with customer experience, from pixelâlevel detail to warehouse operational constraints
NiceâtoâHaves
- Experience with eCommerce, fulfillment, or supply chain
- Experience with Shopify ecosystem, ERPs, or logistics APIs
- Experience scaling product teams from 0 â 1 or 1 â many
- Global or crossâborder logistics exposure
What Success Looks Like in 12 Months
- A clear, coherent product strategy aligned across engineering, ops, and commercial teams
- A significantly improved merchant onboarding and integration experience
- A worldâclass merchant dashboard with visibility, tracking, and exception management
- Reduced operational defects and support touchpoints through better product workflows
- A product organization executing predictably with high quality and velocity
- Happier, stickier customers who see Portless as a 10x better global fulfillment partner
Why Join Portless?
Youâll be defining the future of global eCommerce logisticsâcreating a magical experience for brands that want Amazonâlevel fulfillment without the Amazonâlevel constraints. This role sits at the intersection of software, logistics, data, and worldâclass customer service. If you want to build a categoryâdefining product in a company growing explosively, Portless is the place.
VP of Product in London employer: Portless
Contact Detail:
Portless Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land VP of Product in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
â¨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only impress them but also help you tailor your answers to show how you can add value.
â¨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, itâs a great chance to reiterate why youâre the perfect fit.
We think you need these skills to ace VP of Product in London
Some tips for your application đŤĄ
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about the VP of Product position at Portless and how your experience aligns with our mission to redefine global fulfillment.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences. We want to see how your background in tech-enabled logistics and product leadership fits into our vision for seamless eCommerce solutions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity at Portless.
How to prepare for a job interview at Portless
â¨Know the Company Inside Out
Before your interview, dive deep into Portless's mission and values. Understand their approach to global fulfillment and how they differentiate themselves in the market. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
â¨Showcase Your Product Leadership Experience
Be ready to discuss specific examples from your past roles where you've successfully led product initiatives, especially in tech-enabled operations or logistics. Highlight how you unified cross-functional teams and created impactful product strategies that improved customer experiences.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in complex environments. Think about scenarios where you've had to translate ambiguity into clear product decisions or improve operational workflows. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Demonstrate Your Customer Obsession
Portless is all about delivering a world-class experience for their customers. Be prepared to share how you've previously prioritised customer needs in product development. Discuss any metrics or KPIs you've established to measure success and how you've iterated based on customer feedback.