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- Tasks: Lead the merchant experience from onboarding to operations management in e-commerce logistics.
- Company: Join Portless, a dynamic 3PL provider revolutionising global delivery for e-commerce.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in e-commerce by optimising operations and driving innovation.
- Qualifications: 3+ years in e-commerce operations with a focus on order management and inventory.
- Other info: Be part of a team that values bold thinking and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
About Portless: At the intersection of technology and logistics, we're redefining global delivery for e-commerce. Portless is a dynamic 3PL provider revolutionising direct-to-consumer fulfilment by shipping products directly from manufacturers in China to customers worldwide. With over 2.5 million cross-border packages shipped, 99.8% pick-and-pack accuracy, and 98% on-time delivery, we empower e-commerce brands to optimise operations and achieve 10x growth.
Role Description: As a Product Manager for Merchant Operations at Portless, you will own the end-to-end merchant experience from onboarding to ongoing operations management. Working hands-on with merchants, operations teams, and engineering, you'll design and optimise the tools and workflows that enable our customers to seamlessly manage orders, inventory, inbounds, and financing through our platform. This role requires a deep understanding of e-commerce operations and the ability to translate complex merchant needs into elegant product solutions.
What You'll Do:
- Own Merchant Order Management: Design and optimise order routing algorithms, order processing workflows, and exception handling systems that maintain our 99.8% accuracy across millions of packages.
- Drive Inventory Optimization: Build intelligent inventory management tools including demand forecasting, reorder point optimisation, and multi-location inventory allocation across our China-based fulfilment network.
- Streamline Inbound Operations: Create seamless inbound workflows from purchase order creation to inventory receipt, including quality control processes and inventory reconciliation.
- Enhance Order Routing Intelligence: Develop smart routing algorithms that optimise fulfilment location selection based on inventory availability, shipping costs, and delivery speed requirements.
- Build Purchase Order Management: Design comprehensive PO management tools covering supplier communication, production tracking, shipping coordination, and customs clearance workflows.
- Innovate Financing Solutions: Partner with finance teams to create merchant financing products including inventory financing, cash flow optimisation, and payment terms management.
- Optimize Merchant Onboarding: Build self-service onboarding tools and workflows that enable merchants to quickly integrate their operations with our fulfilment platform.
- Create Operational Dashboards: Develop merchant-facing analytics and reporting tools that provide visibility into inventory levels, order performance, and operational metrics.
What You'll Bring:
- E-commerce Operations Expertise: 3+ years of hands-on experience in e-commerce operations, inventory management, or merchant-facing product roles.
- Order Management Experience: Deep understanding of order lifecycle management, routing algorithms, and exception handling in high-volume environments.
- Inventory & Supply Chain Knowledge: Experience with inventory planning, demand forecasting, purchase order management, and inbound logistics workflows.
- Merchant-Centric Mindset: Proven ability to understand complex merchant needs and translate them into intuitive product experiences.
- Data-Driven Decision Making: Experience using operational data, merchant feedback, and performance metrics to drive product improvements.
- Strategic-Boldness: Ability to think outside the box and drive innovative solutions in a dynamic, fast-growing environment.
- Extreme Ownership: Demonstrated ability to take full accountability for results while working as part of a kind-and-caring team.
Nice to Have:
- China Sourcing Experience: Familiarity with China-based manufacturing, supplier management, and cross-border purchase order workflows.
- 3PL/Fulfilment Background: Previous experience working with third-party logistics providers or fulfilment operations.
- Financial Product Experience: Background in developing financing solutions, payment products, or cash flow management tools.
- ERP/Inventory Systems: Experience with inventory management systems, ERP platforms, or China-based systems like Mabang.
- Marketplace Operations: Knowledge of Amazon, Walmart, TikTok Shop, and other marketplace operational requirements.
- Supply Chain Finance: Understanding of trade finance, letters of credit, and international payment systems.
- Previous startup or high-growth company experience in e-commerce or logistics technology.
Join our team of bold thinkers, builders, and problem-solvers dedicated to creating seamless fulfilment solutions that help merchants scale globally while optimising cash flow and growth.
Product Manager in London employer: Portless
Contact Detail:
Portless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and logistics space, especially those who work at Portless. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into Portless's operations. Understand their order management systems and inventory optimisation strategies. Show us you know your stuff and how you can contribute to our mission!
✨Tip Number 3
Don’t just talk about your experience; bring it to life with examples! Share specific instances where you’ve tackled challenges in e-commerce or product management. We love hearing about real-world solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are eager to join our team and make an impact.
We think you need these skills to ace Product Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your e-commerce operations expertise and any relevant experience that aligns with what we're looking for at Portless.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven results, especially in order management or inventory optimisation.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Portless
✨Know Your E-commerce Inside Out
Make sure you brush up on your e-commerce operations knowledge. Understand the ins and outs of order management, inventory optimisation, and how logistics work in a high-volume environment. This will help you speak confidently about how you can contribute to Portless.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex merchant needs in the past. Think about specific challenges you've faced and how you turned them into elegant product solutions. This will demonstrate your strategic boldness and ability to innovate.
✨Familiarise Yourself with Their Tools
Research the tools and workflows that Portless uses for merchant operations. If you have experience with similar systems or can suggest improvements based on your background, it’ll show that you’re proactive and ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about their current processes and future goals. This not only shows your interest in the role but also your understanding of the complexities involved in e-commerce logistics. It’s a great way to engage with the interviewers and leave a lasting impression.