A 12-month front desk and administration post with Portland GP Practice, where the post holder joins a team of receptionists. The core work is answering calls, dealing with patients face to face, booking and amending appointments, processing repeat prescriptions on EMIS and liaising with clinicians. The post is 23 hours a week over Monday, Tuesday and Friday, with scanning, filing and patient registrations added to the duties. Previous receptionist or administration experience in a similar setting is essential.
What the job involves
- Answer the telephone and deal with enquiries helpfully and courteously, maintaining confidentiality
- Cover the front reception desk and deal with patients face to face
- Book, cancel and amend patient appointments on EMIS
- Maintain good working relationships between internal and external staff
- Keep an overview of the practice's demands and workflow through the working day
- Keep the waiting area and reception desk tidy and stock forms and patient information where possible
- Signpost patients effectively to services that meet their needs
- Process and request repeat prescriptions through EMIS
- Liaise with clinicians on patient queries
- Work in a team of receptionists, flexibly covering reception or admin and any of the team's duties
- Scan and file post
- Register patients
What’s required
Qualifications
- Good standard of literacy and numeracy
- Excellent computer skills
Experience
- Previous receptionist or administration experience in a similar setting, ideally general practice
Nice to have
- Judgement when dealing with patient enquiries or problems
- Knowledge of EMIS web or another similar clinical system
- Managing own workload and working without close supervision
- Excellent communication and interpersonal skills
- Sensitivity and empathy with people from different backgrounds
- Working to a professional standard
What’s offered
- Extra day of leave over the Christmas period
- Regular 1-1s and staff meetings
- Free parking
- NHS pension
- Uniform tops provided
- Flexible working to fit around home life
- Development and support to succeed in the role
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Medical Receptionist / Administrator in Aldridge employer: Portland Medical Practice
Portland Medical Practice is an exceptional employer, offering a supportive and collaborative environment for General Practitioners committed to patient-centred care. Located in the heart of Aldridge, our modern facility provides ample opportunities for professional development within a multidisciplinary team, ensuring that you can thrive while making a meaningful impact on the community's health.
