Service Coordinator
Company: Portland College Salary: from £32,165.15 a year Hours: Full-time Location: Mansfield, NG18 4TJ Working pattern: On-site Job type: Permanent Posting date: 7 Oct 2026 Closing date: 30 Oct 2026
Summary
We are outstanding, you can be too.
This is an exciting opportunity for an experienced care professional who is ready to take the next step in their career. As a Service Coordinator, you will play a key role in ensuring the delivery of safe, high-quality, person-centred care. You will coordinate and motivate a vibrant team of Care staff, ensuring excellent outcomes for our learners and citizens while maintaining compliance with regulatory requirements and standards.
Key Responsibilities
- Lead and support a team of approximately 15 to 20 care staff.
- Deliver and oversee person-centred care planning and support.
- Ensure safeguarding practices and Mental Capacity Act principles are embedded within service delivery.
- Administer medication and PEG care in accordance with organisational procedures.
- Monitor and review learner and citizen progress against agreed goals and outcomes.
- Build effective relationships with families, advocates and healthcare professionals.
- Conduct staff supervision and annual performance reviews.
- Support recruitment, induction and workforce development activities.
- Contribute to quality assurance processes and continuous service improvement.
- Act as Site Coordinator on a rota basis.
Essential Skills
- Excellent verbal and written communication skills.
- Experience in supporting people with learning disabilities, autism, physical disabilities and complex needs.
- Basic IT skills, including Microsoft Office and report writing.
- The ability to prioritise workloads and meet deadlines.
- Experience working effectively as part of a team.
- Strong interpersonal skills and the ability to build positive relationships.
- A demonstrable understanding of safeguarding practices, GDPR and confidentiality requirements.
- Knowledge of CQC Fundamental Standards.
- Experience of delivering staff training and coaching.
You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website https://www.portland.ac.uk/
We will carry out an Enhanced with Child and Adult Barred Lists DBS check, as this role involves regulated activity.
Working at Portland Charity
At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.
Benefits
- A rewarding career and working towards positive outcomes for our learners and citizens
- Enhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holiday
- You are eligible for a Blue Light Card with access to lots of great discounts
- Free and confidential access to an Employee Assistance Programme
- Free parking on site and access to a subsidised canteen with a variety of meal options (main campus only)
- Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.
- Free life assurance – your family will benefit from a payment of 4x your annual salary if the unthinkable should happen
We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.
Qualifications
- Level 3 NVQ in Health and Social Care
- Level 3 NVQ in Leadership & Management
Working Hours
This role operates on a flexible shift pattern across seven days:
- 6:45am to 2:45pm
- 2:00pm to 10:30pm
Requirements
Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and a social media check, and they will need to provide proof of their right to work in the UK.
Where applicable, you will need to provide evidence of your care qualifications and/or be willing to complete the Care Certificate within a three-month period.
Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.
It is an offence to apply for this role if you are included in the child and or adult barred list. This role involves regulated activity.
Legal and Equality Statements
We are a Disability Confident employer and hold Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work.
https://www.mindfulemployer.dpt.nhs.uk/
https://disabilityconfident.campaign.gov.uk/
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Service Coordinator in Mansfield employer: Portland College
Portland College is an excellent employer, offering a supportive work environment that prioritises employee well-being and professional growth. With enhanced holiday benefits and a commitment to health and safety compliance, the college fosters a culture of collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment in the education sector.
