IT 1.5 Line Technician

What you’ll be doing

We are looking for an organised and motivated IT 1.5 Line Technician to join our IT team at Portland College. If you thrive in a varied and fast‑paced environment, and you feel passionate about providing an outstanding level of service for our staff and learners, we would love to hear from you.

The successful candidate will join our IT team at our Main Campus in Mansfield.

Responsibilities

• Supporting the IT Manager and 2nd line team to successfully complete key projects across Portland Charity.
• Working with the team to maintain the ICT network to ensure 24/7 availability for our staff, learners and citizens.
• Promptly resolving issues raised on our ICT helpdesk.
• Providing ICT support to our learners, citizens and staff.
• Administering Office 365 across the Portland estate.
• Regularly maintaining and monitoring ICT systems.
• Working at our main campus with some travel across our other sites across Nottinghamshire.

About you

• You have previous experience working in an ICT support role.
• You are organised and can work well on your own as well as in a team.
• You have experience of maintaining confidentiality and an understanding of GDPR guidelines.
• You have a confident, friendly and professional approach with a genuine passion for helping people and providing a helpful and efficient service.
• You have experience of Office 365 administration and ICT helpdesk systems.
• Knowledge of mobile devices and mobile device management would be beneficial for this role.

We will be required to carry out an Enhanced DBS check for this role which does not involve regulated activity with our learners and/or citizens. As this role does not involve regulated activity, we will not accept any applications submitted after the campaign has been closed. We may close campaigns early if we have a high volume of applications.

Working at Portland Charity

At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done are seen in the faces of our learners and citizens.

Benefits

• A rewarding career and working towards positive outcomes for our learners and citizens.
• Enhanced holidays of 33 days per year when you join us (pro rata) and you can buy up to 10 additional days of holiday.
• You are eligible for a Blue Light Card with access to lots of great discounts.
• Free and confidential access to an Employee Assistance Programme.
• Free parking on site and access to a subsidised canteen with a variety of meal options.
• Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.
• Free life assurance – your family will benefit from a payment of 4× your annual salary if the unthinkable should happen.

Working Hours

37.5 hours, Monday – Friday, core hours: 8:30 am – 4:30 pm. Some flexibility around working hours can be discussed.

Applying to work at Portland Charity

Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. All staff must protect them from abuse or harm and promote Fundamental British Values. You must not be included in the child or adult barred list. Success will require an enhanced DBS check and proof of right to work in the UK. Applications are accepted via our online recruitment portal, Sam People Recruit. If you need assistance, contact work@portland.ac.uk or call 01623 499111, extension 428 or 205.

Many of our staff have a disability, and we’re proud to hold Disability Confident and Mindful Employer status. For further information, visit https://www.mindfulemployer.dpt.nhs.uk/ and https://disabilityconfident.campaign.gov.uk/.