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- Tasks: Coordinate weekend operations and ensure guests have a seamless stay.
- Company: Join a dynamic team at Portland Brown, focused on guest experience.
- Benefits: Earn up to £30,000 pro rata, enjoy 5-night stays, and access private healthcare.
- Other info: Enjoy training opportunities, company socials, and annual benefit enhancements.
- Why this job: Make a real impact on guest experiences while thriving in a fast-paced environment.
- Qualifications: Experience in coordination or scheduling, with strong organisational and communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We have an exciting opportunity for a highly organised and detail-focused Guest Relations Assistant to join our weekend operations team. In this key role, you’ll be the central point of coordination for our serviced apartment operations at the weekend, ensuring everything runs smoothly behind the scenes so our guests enjoy a seamless stay. From planning and scheduling to real-time support, you’ll oversee and dispatch tasks to our field team, while maintaining clear communication with both colleagues and guests. If you thrive in a fast-paced environment and enjoy problem-solving, this role offers the chance to make a real impact on the guest experience.
Responsibilities
- Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
- Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
- Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
- Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
- Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.
Requirements
- Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication skills, both written and verbal.
- Proactive, solutions-focused, and adaptable to change.
- Confident with IT systems and quick to learn new software (CRM experience a plus).
- A collaborative team player with great attention to detail.
Benefits
- up to £30,000 per annum* (pro rata)
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
*this salary is the FTE (full-time equivalent), this is not a full time role.
At Portland Brown, we occasionally use alternative titles for our advertised roles to ensure they appeal to a wide range of candidates. Please note that the job title used in this advert may differ from the internal title for the position. Rest assured, the role’s responsibilities and scope remain as described, and this will be clarified during the recruitment process.
Weekend Guest Experience Coordinator in London employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Guest Experience Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portland Brown. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to coordination and guest experience. Think about specific examples from your past roles where you’ve demonstrated your organisational skills and problem-solving abilities. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Guest Experience Coordinator, you'll need to communicate effectively with both guests and team members, so let your personality and communication style come through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the weekend operations team.
We think you need these skills to ace Weekend Guest Experience Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in coordination and scheduling. We want to see how your skills align with the role of Weekend Guest Experience Coordinator, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong written skills in your application. Use clear and concise language to convey your points, and let us know how you’ve effectively communicated in past roles.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous jobs, especially in fast-paced environments. This will show us that you’re proactive and solutions-focused, just like we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Portland Brown.
How to prepare for a job interview at Portland Brown
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Guest Experience Coordinator. Familiarise yourself with the key tasks like planning schedules and coordinating operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be ready to share specific examples from your past experiences where you successfully managed multiple priorities. Think about times when you had to adapt quickly to changes and how you handled them.
✨Communicate Clearly and Confidently
Strong communication is crucial in this position. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to maintain clear communication with both colleagues and guests.
✨Be Solutions-Focused
This role is all about problem-solving, so come prepared with examples of challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach and adaptability, as these traits are essential for ensuring a seamless guest experience.