Property and Maintenance Coordinator in London

At Portland, we’re always looking for people with great maintenance skills to join our team and take a central role in ensuring our apartments are well looked after. As a Property and Maintenance Coordinator, you’ll work closely with our Guest Relations Team to fulfil any guest maintenance requests or issues using your basic plumbing, carpentry, and electrical skills. Tasks will range from investigating appliance issues, leaks, painting, siliconing, and replacing small fixtures and fittings. We have apartments situated across London, which will often mean travelling to multiple locations in one day, providing the opportunity to work in a diverse range of settings with a variety of people.

Responsibilities:

• Carry out all maintenance requests.
• Ensure that all apartments are always well-maintained and presentable.
• Respond to any call-out and maintenance issues on a timely basis, including assessing the situation and arranging for appropriate action.
• Ensure that all tasks are updated on the Company CRM system with accurate information and in real-time.
• Safeguard all maintenance products, by ensuring they are locked away at night and that the lock-up area is kept clean and presentable.
• Always keep maintenance vehicles and storage areas clean and tidy.
• Work as efficiently as part of the team and help with any tasks to the best of your ability.
• Undertake any additional ad hoc responsibilities as requested by the Property Management Executive.

Requirements:

• Basic plumbing, carpentry, and electrical skills.
• Proven experience in property maintenance.
• Excellent communication skills.
• Strong time management, organisation, and prioritisation skills.
• Team player.
• Self-motivated and hardworking with drive, ambition, energy, and enthusiasm.
• IT literate in internet browsers and Microsoft Office - you will be trained in additional systems such as OSCAR and Sugar CRM.
• Precision and attention to detail.
• Full UK driving license (preferred but not required).

Benefits:

• Up to £33,000 per annum (depending on experience) + Travelcard allowance + 20% weekend uplift.
• 31 days holiday - step aside statutory 28 days holiday, we give you an extra 3 days! Plus, a further 3 days are available to purchase! To sweeten things a little more, you get an extra day each year!
• 5-night stays in Portland’s London apartments - you can get up to 5 nights a year to treat you, your family or friends in a Portland apartment.
• Portland Birthday Perks & Benefit Enhancements - each year on your ‘Portland Birthday’, you’ll get a birthday treat on us, an extra day holiday, and a milestone gift at years 3, 5, and 10.
• Other benefit enhancements include increased paternity and maternity leave, as well as our contribution to your pension.
• Training opportunities - we strongly believe in developing our team from within and encourage an open door policy to talk about any potential training possibilities.
• Private Healthcare & Critical Illness Cover - our health care package provides access for you and your family to consultations, treatments, and surgeries faster; we want you to feel looked after whatever life brings.
• Mental health support - we’ve made sure you can access a therapist anytime without having to speak to anyone at Portland.
• Annual Flu Jab & Eye-test - we cover your annual jab and contribute up to £25 for an eye test, as well as up to £50 towards a new set of specs!
• Company socials - all work and no play is no fun at all. So, we aim to make the time for regular social events where we can all have a laugh and get to know each other a little better.
• Charity match fund - making a difference matters. We'll match your efforts in raising funds for charity, doubling the impact!