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- Tasks: Support multiple departments to ensure exceptional service for our guests.
- Company: Join a vibrant team at Portland, known for its supportive culture.
- Benefits: Earn up to £30,000, enjoy 31 days holiday, and exclusive perks.
- Other info: Great career growth opportunities and fun company socials await you!
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Detail-oriented with strong administrative skills and a proactive mindset.
The predicted salary is between 30000 - 30000 £ per year.
Requiring a keen eye for detail as well as exceptional administrative skills, our Operations Support Assistant is responsible for providing support to multiple departments to ensure that we can deliver exceptional service to our guests, every time. This role requires a proactive approach and is responsible for day-to-day case management, inbox oversight and responding to guest requests as well as assisting the Operations Support Team with damage reports, administrative tasks and general enquiries.
Responsibilities:
- Housekeeping
- Reviewing all Housekeeping Tasks and liaising with our Housekeeping Contractors to communicate any changes or relevant information.
- Supporting the Operations Support Team with the damages process as required, including information gathering.
- Coordinate and record all periodic housekeeping related projects (i.e. window cleaning, balcony jet wash).
- Dispatch
- Supporting the Dispatch Team as per rotated shift pattern, ensuring that all Arrival Coordinators are ready and prepared for the day with all stock and keys required.
- Maintaining consistent communication with all field team members at regular intervals throughout the day.
- Guest Relations
- Responding to guest requests and escalating more complex cases to the Guest Relations Executive as appropriate.
- Reviewing apartment inspections as appropriate.
- Liaising with guests via email and telephone as required to support them through the customer journey.
- Guest correspondence, including access requests and sending pre-departure and departure emails.
Benefits:
- Up to £30,000 per annum (depending on experience).
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Private Healthcare.
- Mental health support.
- Critical Illness Cover.
- Annual Flu Jab & Eye-test.
- Company socials.
- Benefit enhancements each year you work at Portland.
- Charity match fund.
Operations Support Assistant in London employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Assistant in London
✨Tip Number 1
Get to know the company! Research Portland and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations support. Think about how your skills align with the role's requirements, especially your attention to detail and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Portland team!
We think you need these skills to ace Operations Support Assistant in London
Some tips for your application 🫡
Show Off Your Attention to Detail: In your application, make sure to highlight your keen eye for detail. We want to see how you’ve tackled tasks that required precision and thoroughness in the past. Use specific examples to demonstrate this skill!
Be Proactive in Your Approach: Since the role requires a proactive mindset, share instances where you took the initiative to solve problems or improve processes. We love candidates who can think on their feet and take charge when needed!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the responsibilities mentioned in the job description. Show us how your skills align with what we’re looking for in an Operations Support Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Portland Brown
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operations Support Assistant. Familiarise yourself with tasks like managing guest requests and liaising with housekeeping contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Administrative Skills
Since this role requires exceptional administrative skills, be ready to discuss your experience with case management and inbox oversight. Bring examples of how you've successfully managed multiple tasks or projects in the past, as this will highlight your ability to handle the demands of the job.
✨Be Proactive in Your Approach
The job calls for a proactive mindset, so during the interview, share instances where you've taken initiative to solve problems or improve processes. This will illustrate that you can think on your feet and are ready to contribute positively to the team from day one.
✨Communicate Clearly and Confidently
As you'll be liaising with guests and team members, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the role, such as responding to guest inquiries or coordinating with the dispatch team.