Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support multiple departments to deliver exceptional service and manage guest requests.
- Company: Join a vibrant hospitality team dedicated to guest satisfaction.
- Benefits: Up to £30,000 salary, 31 days holiday, private healthcare, and training opportunities.
- Other info: Enjoy company socials and charity match funding while growing your career.
- Why this job: Be part of a dynamic environment where your contributions directly enhance guest experiences.
- Qualifications: Strong administrative skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 30000 £ per year.
Requiring a keen eye for detail as well as exceptional administrative skills, our Hospitality Operations Coordinator is responsible for providing support to multiple departments to ensure that we can deliver exceptional service to our guests, every time. This role requires a proactive approach and is responsible for day-to-day case management, inbox oversight and responding to guest requests as well as assisting the Operations Support Team with damage reports, administrative tasks and general enquiries.
Responsibilities:
- Housekeeping
- Reviewing all Housekeeping Tasks and liaising with our Housekeeping Contractors to communicate any changes or relevant information.
- Supporting the Operations Support Team with the damages process as required, including information gathering.
- Coordinate and record all periodic housekeeping related projects (i.e. window cleaning, balcony jet wash).
- Dispatch
- Supporting the Dispatch Team as per rotated shift pattern, ensuring that all Arrival Coordinators are ready and prepared for the day with all stock and keys required.
- Maintaining consistent communication with all field team members at regular intervals throughout the day.
- Guest Relations
- Responding to guest requests and escalating more complex cases to the Guest Relations Executive as appropriate.
- Reviewing apartment inspections as appropriate.
- Liaising with guests via email and telephone as required to support them through the customer journey.
- Guest correspondence, including access requests and sending pre-departure and departure emails.
Benefits:
- Up to £30,000 per annum (depending on experience).
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Private Healthcare.
- Mental health support.
- Critical Illness Cover.
- Annual Flu Jab & Eye-test.
- Company socials.
- Benefit enhancements each year you work at Portland.
- Charity match fund.
Hospitality Operations Coordinator in London employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Coordinator in London
✨Tip Number 1
Get to know the company! Research Portland Brown and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality operations. Think about how your skills align with the role and be ready to share specific examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Hospitality Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Attention to Detail: In your application, make sure to highlight your keen eye for detail. We want to see how you’ve managed tasks in the past that required precision and thoroughness, especially in administrative roles.
Be Proactive in Your Approach: We love candidates who take initiative! Share examples of how you've proactively solved problems or improved processes in previous jobs. This will show us you're ready to tackle the day-to-day challenges of the role.
Communicate Clearly: Since this role involves liaising with guests and team members, clarity is key. Use straightforward language in your application and demonstrate your communication skills. We want to know you can handle guest correspondence like a pro!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Portland Brown
✨Know Your Stuff
Make sure you understand the role of a Hospitality Operations Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around housekeeping and guest relations. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Organisational Skills
Since this role requires exceptional administrative skills, be ready to discuss your experience with case management and inbox oversight. Prepare examples of how you've successfully managed multiple tasks or projects in the past, as this will demonstrate your ability to handle the demands of the position.
✨Be Proactive in Your Approach
The job calls for a proactive mindset, so think about times when you've taken the initiative to solve problems or improve processes. Share these stories during your interview to illustrate that you can anticipate needs and act on them without waiting for direction.
✨Communicate Clearly and Effectively
As you'll be liaising with guests and team members, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully, showing that you can maintain effective communication in a busy environment.