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- Tasks: Coordinate weekend operations and ensure guests have a seamless stay.
- Company: Join a vibrant team at Portland, known for exceptional guest experiences.
- Benefits: Earn up to £30,000 pro rata, enjoy perks like 5-night stays and private healthcare.
- Other info: Enjoy training opportunities, company socials, and annual benefit enhancements.
- Why this job: Make a real impact on guest experiences while thriving in a fast-paced environment.
- Qualifications: Experience in coordination or scheduling, with strong communication and organisational skills.
The predicted salary is between 30000 - 30000 £ per year.
We have an exciting opportunity for a highly organised and detail-focused Guest Relations Assistant to join our weekend operations team. In this key role, you’ll be the central point of coordination for our serviced apartment operations at the weekend, ensuring everything runs smoothly behind the scenes so our guests enjoy a seamless stay. From planning and scheduling to real-time support, you’ll oversee and dispatch tasks to our field team, while maintaining clear communication with both colleagues and guests. If you thrive in a fast-paced environment and enjoy problem-solving, this role offers the chance to make a real impact on the guest experience.
Responsibilities
- Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
- Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
- Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
- Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
- Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.
Requirements
- Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication skills, both written and verbal.
- Proactive, solutions-focused, and adaptable to change.
- Confident with IT systems and quick to learn new software (CRM experience a plus).
- A collaborative team player with great attention to detail.
Benefits
- up to £30,000 per annum* (pro rata)
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
*this salary is the FTE (full-time equivalent), this is not a full time role.
Guest Relations Assistant - Weekends in London employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant - Weekends in London
✨Tip Number 1
Get to know the company! Research Portland and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their weekend operations team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Practice your communication skills! Since this role is all about keeping everyone in the loop, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team and ready to dive into the weekend operations.
We think you need these skills to ace Guest Relations Assistant - Weekends in London
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational prowess in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like you'll be doing as a Guest Relations Assistant.
Communicate Clearly: Since communication is key in this role, ensure your written application reflects your strong communication skills. Use clear and concise language to convey your experience and how you can contribute to our team.
Tailor Your Application: Don’t just send a generic application! Tailor it to the job description by mentioning specific experiences that relate to coordinating operations and supporting guest services. We love seeing how you connect your background to what we do.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Portland Brown
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Relations Assistant. Familiarise yourself with the key tasks like coordinating weekend operations and managing guest services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to share examples from your past experiences where you've successfully managed multiple priorities. Think about specific situations where your planning and scheduling made a difference, and how you adapted to changes on the fly.
✨Communicate Clearly and Confidently
Strong communication is crucial for this position. Practice articulating your thoughts clearly and confidently. During the interview, remember to listen actively and respond thoughtfully to questions. This will showcase your ability to maintain clear communication with both colleagues and guests.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet and resolve issues quickly. Highlight your proactive and solutions-focused mindset, as this is essential for ensuring a seamless guest experience. Use real-life examples to illustrate how you tackled challenges effectively.