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- Tasks: Plan and dispatch tasks for our Guest Relations Team to ensure exceptional service.
- Company: Join a dynamic team at Portland, known for its supportive culture.
- Benefits: Earn up to £33,000, enjoy 31 days holiday, and exclusive perks.
- Other info: Enjoy training opportunities and a vibrant work environment with great career growth.
- Why this job: Be the backbone of guest experiences and make a real difference every day.
- Qualifications: Strong organisational skills and a knack for prioritising tasks.
The predicted salary is between 30000 - 33000 £ per year.
Do you have a keen eye for detail? Join our team as a Dispatcher and help us plan, deliver and thrive! Requiring exceptional organisational and logistical skills, as well as the ability to prioritise effectively, you will be responsible for reviewing and dispatching tasks for the field-based Guest Relations Team according to agreed timeframes. You will also be responsible for making sure that sufficient resourcing is in place to meet our guests on arrival and carry out any special requests, ensuring that we always provide our guests with exceptional service.
Responsibilities:
- Planning at least one day in advance, by allocating work/tasks to available field team efficiently, avoiding clashes in appointment times and ensuring each schedule is fully achievable.
- Consistently reviewing all tasks/workload and provided information and rescheduling/re-planning effectively throughout the working day as and when required, due to emergencies or time changes.
- Maintaining consistent communication with all field team members at regular intervals throughout the day.
- Providing accurate updates of the progress of each team member to relevant departments and making sure all information is uploaded onto the CRM system accurately.
- Day to day coordination of all daily arrivals and special requests, making sure efficient cover is supplied to meet and greet all arriving guests on time and that all of our arrival processes are followed.
- Ensuring that all visits from external contractors are managed appropriately, uploading them to the CRM system and ensuring that a member of the team is available to meet them at the required location.
- Coordinating daily key movements, making sure all keys are allocated to the relevant people, and that keys that have not been returned are followed up swiftly and following our processes.
- Preparing handover for the teams working late shifts or night shifts, including the on-call folder, providing a briefing and de-briefing with persons responsible for late or night cover.
- Arranging daily handovers between shifts, ensuring all information relevant to the day is included and communicated effectively to avoid any disruption to service.
- Preparing and coordinating daily/weekly task reports.
Benefits:
- Up to £33,000 per annum (depending on experience).
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Private Healthcare.
- Mental health support.
- Critical Illness Cover.
- Annual Flu Jab & Eye-test.
- Company socials.
- Benefit enhancements each year you work at Portland.
- Charity match fund.
Guest Relations Assistant - Dispatcher in London employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant - Dispatcher in London
✨Tip Number 1
Get to know the company! Research Portland and their values, so you can tailor your conversations during interviews. Show us that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your organisational skills! Think of examples from your past experiences where you’ve successfully managed tasks or schedules. We want to hear how you can bring that efficiency to our Guest Relations Team.
✨Tip Number 3
Be ready to demonstrate your communication skills. During interviews, we’ll be looking for how well you can convey information and keep everyone in the loop. Prepare some scenarios where you’ve excelled at this!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Guest Relations Assistant - Dispatcher in London
Some tips for your application 🫡
Show Off Your Organisational Skills: When you're writing your application, make sure to highlight your organisational and logistical skills. We want to see how you can plan and prioritise tasks effectively, just like the role requires!
Be Detail-Oriented: Since this position is all about having a keen eye for detail, don’t forget to mention any experiences where you've had to manage multiple tasks or schedules. We love candidates who can keep everything running smoothly!
Communicate Clearly: Effective communication is key in this role. In your application, give examples of how you've maintained clear communication with team members or clients in the past. It’ll show us you’re ready to keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Portland Brown
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dispatcher inside out. Familiarise yourself with the responsibilities listed in the job description, especially around planning and coordinating tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you prioritised effectively.
✨Communication is Key
Effective communication is crucial for a Dispatcher. Prepare to discuss how you've maintained clear communication with team members in previous roles. You might even want to think of a time when you had to resolve a misunderstanding or coordinate with different departments to ensure smooth operations.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle emergencies or last-minute changes in scheduling. Practising these scenarios can help you articulate your thought process and demonstrate your ability to adapt under pressure.