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- Tasks: Coordinate guest operations and logistics to ensure exceptional service delivery.
- Company: Join a dynamic team at Portland Brown, known for its supportive culture.
- Benefits: Earn up to £33,000, enjoy 31 days holiday, and exclusive perks.
- Other info: Great career growth opportunities and a fun work environment.
- Why this job: Be the backbone of guest experiences and make a real difference every day.
- Qualifications: Strong organisational skills and ability to prioritise tasks effectively.
The predicted salary is between 30000 - 33000 £ per year.
Do you have a keen eye for detail? Join our team as our Dispatcher and help us plan, deliver and thrive! Requiring exceptional organisational and logistical skills, as well as the ability to prioritise effectively, you will be responsible for reviewing and dispatching tasks for the field-based Guest Relations Team according to agreed timeframes. You will also be responsible for making sure that sufficient resourcing is in place to meet our guests on arrival and carry out any special requests, ensuring that we always provide our guests with exceptional service.
Responsibilities:
- Planning at least one day in advance, by allocating work/tasks to available field team efficiently, avoiding clashes in appointment times and ensuring each schedule is fully achievable, scheduling tasks to ensure maximum efficiency.
- Consistently reviewing all tasks/workload and provided information and rescheduling/re-planning effectively throughout the working day as and when required, due to emergencies or time changes.
- Maintaining consistent communication with all field team members at regular intervals throughout the day.
- Providing accurate updates of the progress of each team member to relevant departments and making sure all information is uploaded onto the CRM system accurately.
- Day to day coordination of all daily arrivals and special requests, making sure efficient cover is supplied to meet and greet all arriving guests on time and that all of our arrival processes are followed.
- Ensuring that all visits from external contractors are managed appropriately, uploading them to the CRM system and ensuring that a member of the team is available to meet them at the required location.
- Coordinating daily key movements, making sure all keys are allocated to the relevant people, and that keys that have not been returned are followed up swiftly and following our processes.
- Preparing handover for the teams working late shifts or night shifts, including the on-call folder, providing a briefing and de-briefing with persons responsible for late or night cover.
- Arranging daily handovers between shifts, ensuring all information relevant to the day is included and communicated effectively to avoid any disruption to service.
- Preparing and coordinating daily/weekly task reports.
Benefits:
- up to £33,000 per annum (depending on experience)
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
Guest Operations and Logistics Coordinator in London employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations and Logistics Coordinator in London
✨Tip Number 1
Get to know the company! Research Portland Brown and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to guest operations and logistics. This will help you articulate your experience and skills confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Operations and Logistics Coordinator in London
Some tips for your application 🫡
Show Off Your Organisational Skills: When you're writing your application, make sure to highlight your exceptional organisational skills. We want to see how you can plan and prioritise tasks effectively, just like you'll need to do in the role!
Be Detail-Oriented: Since this role requires a keen eye for detail, don’t shy away from showcasing examples where you've successfully managed details in past experiences. It’ll help us see that you’re the right fit for our team!
Communicate Clearly: Effective communication is key in this role. In your application, demonstrate how you've maintained clear communication with team members or clients in previous jobs. This will show us you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Portland Brown
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Guest Operations and Logistics Coordinator. Familiarise yourself with the responsibilities listed in the job description, especially around planning, scheduling, and communication. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed logistics or coordinated tasks. Be ready to discuss how you prioritised effectively and handled any challenges that arose. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Since the role involves maintaining consistent communication with team members, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully. Good communication skills are key to excelling in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.