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- Tasks: Deliver exceptional service by managing bookings and guest enquiries with precision.
- Company: Join a vibrant team at Portland, known for its commitment to guest satisfaction.
- Benefits: Earn up to £27,000, enjoy 31 days holiday, and exclusive perks like free stays!
- Other info: Dynamic work environment with training opportunities and annual charity match fund.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Exceptional customer service skills and attention to detail are essential.
The predicted salary is between 25000 - 27000 £ per year.
Do you thrive in a fast-paced environment and love delivering exceptional service? Join our team as a Reservations Consultant and help us create seamless stays for our guests!
Requiring outstanding attention to detail and exceptional customer service skills, you will be responsible for accurately recording bookings and finalising guest arrivals across our Operated and Agency offerings. You will act as the first point of contact for guest requests, concerns and enquiries, ensuring every interaction is handled professionally and efficiently. Working closely with our Operations and Client Relations teams, you will help deliver an exceptional experience for our clients, guests and property partners.
Responsibilities:- Managing telephone and email enquiries in a prompt and professional manner, ensuring accuracy and attention to detail at all times
- Following all reservation procedures and ensuring that booking information and guest details are accurately recorded on our CRM systems
- Acting as a daily liaison point for guests, bookers and service providers to ensure all requirements and expectations are managed effectively
- Proactively contacting guests prior to arrival to confirm booking details and coordinate any special requests
- Supporting guests with requests, concerns and issues, working promptly to resolve matters and deliver exceptional service
- Maintaining excellent product knowledge of our apartments, amenities, services and local area information
- Monitoring upcoming VIP and priority arrivals and ensuring all relevant teams are informed accordingly
- Managing booking amendments including extensions, reductions and cancellations
- Completing administrative tasks and coordinating arrival information for group bookings
- Liaising with relevant contacts throughout group stays to ensure smooth service delivery
- Supporting the Reservations Manager and Client Relations Team with ad hoc requests as required
- Ensuring every interaction reflects our commitment to looking after people
- up to £27,000 per annum (depending on experience)
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
Reservations Consultant in Bristol employer: Portland Brown
Contact Detail:
Portland Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant in Bristol
✨Tip Number 1
Get to know the company inside out! Research Portland’s values, services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or concerns. Role-play with a friend or family member to get comfortable with responding professionally and efficiently.
✨Tip Number 3
Be proactive! Reach out to potential employers, like Portland, before applying. A quick email expressing your interest can set you apart and show that you’re genuinely keen on joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of reservations.
We think you need these skills to ace Reservations Consultant in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your ability to handle enquiries and resolve issues efficiently.
Be Detail-Oriented: Attention to detail is key for a Reservations Consultant. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is accurate, just like we do with our bookings!
Know Our Products: Familiarise yourself with our apartments, amenities, and services before applying. Mentioning specific details about what we offer can really make your application stand out. It shows us that you’re genuinely interested in the role and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Portland Brown
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Reservations Consultant. Familiarise yourself with the responsibilities listed in the job description, especially around managing bookings and guest interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or handled enquiries efficiently, as these stories will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing multiple enquiries at once. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Attention to Detail
As a Reservations Consultant, attention to detail is crucial. During the interview, make sure to highlight instances where your meticulous nature has led to successful outcomes. You could also mention how you ensure accuracy when recording information, as this will resonate well with the interviewers.