At a Glance
- Tasks: Deliver exceptional service by managing guest bookings and enquiries with precision.
- Company: Join a vibrant team at Portland Brown, dedicated to creating seamless guest experiences.
- Benefits: Earn up to £27,000, enjoy 31 days holiday, and access private healthcare.
- Other info: Enjoy training opportunities, company socials, and annual perks as you grow with us.
- Why this job: Be the first point of contact for guests and make their stays unforgettable!
- Qualifications: Outstanding attention to detail and excellent customer service skills required.
The predicted salary is between 25000 - 27000 € per year.
Do you thrive in a fast-paced environment and love delivering exceptional service? Join our team and help us create seamless stays for our guests!
Requiring outstanding attention to detail and exceptional customer service skills, you will be responsible for accurately recording bookings and finalising guest arrivals across our Operated and Agency offerings. You will act as the first point of contact for guest requests, concerns and enquiries, ensuring every interaction is handled professionally and efficiently. Working closely with our Operations and Client Relations teams, you will help deliver an exceptional experience for our clients, guests and property partners.
Responsibilities:- Managing telephone and email enquiries in a prompt and professional manner, ensuring accuracy and attention to detail at all times
- Following all reservation procedures and ensuring that booking information and guest details are accurately recorded on our CRM systems
- Acting as a daily liaison point for guests, bookers and service providers to ensure all requirements and expectations are managed effectively
- Proactively contacting guests prior to arrival to confirm booking details and coordinate any special requests
- Supporting guests with requests, concerns and issues, working promptly to resolve matters and deliver exceptional service
- Maintaining excellent product knowledge of our apartments, amenities, services and local area information
- Monitoring upcoming VIP and priority arrivals and ensuring all relevant teams are informed accordingly
- Managing booking amendments including extensions, reductions and cancellations
- Completing administrative tasks and coordinating arrival information for group bookings
- Liaising with relevant contacts throughout group stays to ensure smooth service delivery
- Supporting the Reservations Manager and Client Relations Team with ad hoc requests as required
- Ensuring every interaction reflects our commitment to looking after people
- up to £27,000 per annum (depending on experience)
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
At Portland Brown, we occasionally use alternative titles for our advertised roles to ensure they appeal to a wide range of candidates. Please note that the job title used in this advert may differ from the internal title for the position. Rest assured, the role’s responsibilities and scope remain as described, and this will be clarified during the recruitment process.
Client Reservations Executive in Bristol employer: Portland Brown
At Portland Brown, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Client Reservations Executive, you will enjoy competitive benefits including up to £27,000 per annum, generous holiday allowances, and unique perks like complimentary stays in our London apartments. Our commitment to professional development and mental health support ensures that every team member can thrive in their role while contributing to exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Reservations Executive in Bristol
✨Tip Number 1
Get to know the company inside out! Research Portland Brown and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play common scenarios with friends or family. This will help you feel more confident and prepared to handle any enquiries or concerns that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the Portland team.
We think you need these skills to ace Client Reservations Executive in Bristol
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're filling out your application, make sure to highlight your attention to detail. We love candidates who can spot the little things that matter, especially since accuracy is key in our role as a Client Reservations Executive.
Be Personable and Professional:Remember, you're applying for a position where customer service is paramount. Use a friendly tone in your application, but keep it professional. Show us that you can balance warmth with professionalism, just like you would with our guests!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team and what unique qualities you bring to the table.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Portland Brown
✨Know the Company Inside Out
Before your interview, take some time to research the company and its offerings. Understand their values, services, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Reservations Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your attention to detail and how you resolved any issues, as this will demonstrate your ability to handle guest requests professionally.
✨Practice Common Interview Questions
Anticipate questions related to managing bookings, handling enquiries, and dealing with difficult situations. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company.
