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- Tasks: Coordinate maintenance activities and support the team to ensure smooth operations.
- Company: Join a dynamic property management team in London with a focus on guest experience.
- Benefits: 31 days holiday, training opportunities, and perks like 5-night stays in London apartments.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in facilities or property roles, strong communication, and planning skills.
- Other info: Enjoy company socials and mental health support while growing your career.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a proactive and highly organised Property and Facilities Assistant to join our Property Management team in London. In this key role, you’ll be responsible for coordinating day-to-day maintenance activity across our London apartments, ensuring our Maintenance Coordinators are fully supported to deliver an exceptional standard of service. From planning workloads and managing reactive maintenance to liaising with internal teams and external partners, you’ll play a vital part in keeping our apartments running smoothly. This role would suit someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a five-star experience for guests. Strong organisation, clear communication, and the ability to adapt to changing priorities will be essential for success.
Responsibilities
- Provide day-to-day oversight and support to the Maintenance Coordinators working across London
- Plan and schedule Maintenance Coordinators’ workloads to ensure maximum efficiency and effective use of time
- Monitor progress, timings, and completion of maintenance tasks, ensuring standards are met
- Coordinate and implement reactive maintenance in response to last-minute issues, guest requests, or urgent apartment requirements
- Purchase and order stock and materials required for maintenance works to be completed seamlessly
- Work closely with the Guest Relations team to ensure maintenance activity supports a consistently high guest experience
- Respond to and manage phone calls from external contractors, landlords, and guests
- Review completed tasks and arrange follow-up works or updates where required
Requirements
- Previous experience in facilities, maintenance coordination, property, or a similar operational role
- Strong organisational and planning skills with the ability to manage changing priorities
- Excellent communication and interpersonal skills
- Confident working with multiple stakeholders, including internal teams and external contractors
- Ability to work on own initiative while remaining a strong team player
- Self‑motivated, hardworking, and enthusiastic
- Good IT skills (training provided for bespoke systems)
- High levels of accuracy and attention to detail
31 days holiday (+ an additional day each year) 5-night stays in Portland’s London apartments Portland Birthday Perks Training and development opportunities Mental Health Support Critical Illness Cover Company socials Benefit enhancements each year you work at Portland Charity match fund
Property and Facilities Assistant employer: Portland Brown Ltd
Contact Detail:
Portland Brown Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property and Facilities Assistant
✨Tip Number 1
Get to know the company! Research Portland Brown and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills. As a Property and Facilities Assistant, you'll need to liaise with various stakeholders. Role-play common scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Portland Brown.
We think you need these skills to ace Property and Facilities Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities and maintenance coordination. We want to see how your skills align with the role, so don’t hold back on showcasing your organisational prowess!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you’d interact with our Maintenance Coordinators and guests.
Highlight Problem-Solving Experience: We love a proactive approach! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us that you can think on your feet and adapt to changing priorities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Portland Brown Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Property and Facilities Assistant. Familiarise yourself with the key tasks mentioned in the job description, like coordinating maintenance activities and liaising with various teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed workloads or adapted to changing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Communicate Clearly and Confidently
Excellent communication is key in this position, so practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully. You might even want to prepare a few questions of your own to show your interest in the team dynamics and how you can contribute.
✨Demonstrate Your Team Spirit
This role involves working closely with Maintenance Coordinators and the Guest Relations team, so it's important to showcase your ability to collaborate effectively. Share examples of how you've worked as part of a team in the past, and emphasise your willingness to support others while also taking initiative when needed.
