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- Tasks: Engage with guests, troubleshoot issues, and ensure smooth overnight operations.
- Company: Join Portland Brown, a vibrant hospitality company focused on exceptional guest experiences.
- Benefits: Enjoy 31 days holiday, free stays, mental health support, and fun company socials.
- Why this job: Perfect for night owls who thrive in dynamic environments and love helping others.
- Qualifications: Experience in customer service or hospitality, strong communication skills, and problem-solving abilities.
- Other info: A clean UK driving license is a plus but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Calling all night owls!
Responsibilities:
- Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown.
- Travelling to and inspecting our apartments prior to guest arrival and following check-out.
- Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity).
- Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems.
- Preparing a comprehensive handover for the following day’s team members.
Requirements:
- Previous experience of overnight shifts in a Customer Success or Hospitality role.
- Fiercely client-centric in your approach.
- Professional verbal/written communication skills.
- Comfort in independent problem solving.
- Thrives in a fast-paced, ever-changing, and sometimes challenging environment.
- Full and clean UK Driving License desirable, though not necessary.
Benefits:
- 31 days holiday + 1 for every year at Portland!
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Mental health support.
- Critical Illness Cover.
- Company socials.
- Benefit enhancements each year you work at Portland.
Contact Detail:
Portland Brown Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with Portland Brown's values and customer service approach. This will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your previous experience in customer success or hospitality roles. Think of specific examples where you excelled in problem-solving or managing guest enquiries, as these will be crucial in demonstrating your suitability for the Night Duty Manager position.
✨Tip Number 3
Since the role involves troubleshooting minor maintenance issues, brush up on basic DIY skills or common tech problems. Being able to speak confidently about how you would handle these situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Portland Brown if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality, especially any overnight shifts. Use specific examples to demonstrate your client-centric approach and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Duty Manager role. Mention how your previous experiences align with the responsibilities listed, such as liaising with guests and troubleshooting issues.
Showcase Communication Skills: Since professional verbal and written communication is key, ensure your application is free from errors. Use clear and concise language to convey your points effectively.
Highlight Flexibility and Adaptability: Emphasise your ability to thrive in fast-paced environments. Provide examples of how you've successfully managed challenges or changes in previous roles, showcasing your independent problem-solving skills.
How to prepare for a job interview at Portland Brown Ltd
✨Show Your Customer-Centric Approach
Make sure to highlight your previous experience in customer service or hospitality roles. Share specific examples of how you've gone above and beyond for guests, as this will demonstrate your fiercely client-centric attitude.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to troubleshoot issues independently. Whether it's fixing a minor maintenance problem or resolving a guest's concern, showcasing your ability to think on your feet will impress the interviewers.
✨Communicate Clearly and Professionally
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask during the interview to show your engagement and professionalism.
✨Familiarise Yourself with the Company
Research Portland Brown and understand their values and services. Being knowledgeable about the company will not only help you answer questions more effectively but also allow you to tailor your responses to align with their mission.
