Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, troubleshoot issues, and prepare handovers for the next team.
- Company: Join Portland Brown, a vibrant hospitality company focused on exceptional guest experiences.
- Benefits: Enjoy 31 days holiday, free stays in London apartments, and mental health support.
- Why this job: Perfect for night owls who thrive in dynamic environments and love helping others.
- Qualifications: Experience in customer service or hospitality, strong communication skills, and problem-solving abilities.
- Other info: Opportunity for growth with annual benefit enhancements and fun company socials.
The predicted salary is between 30000 - 42000 £ per year.
Calling all night owls!
Responsibilities:
- Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown.
- Travelling to and inspecting our apartments prior to guest arrival and following check-out.
- Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity).
- Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems.
- Preparing a comprehensive handover for the following day’s team members.
Requirements:
- Previous experience of overnight shifts in a Customer Success or Hospitality role.
- Fiercely client-centric in your approach.
- Professional verbal/written communication skills.
- Comfort in independent problem solving.
- Thrives in a fast-paced, ever-changing, and sometimes challenging environment.
- Full and clean UK Driving License desirable, though not necessary.
Benefits:
- 31 days holiday + 1 for every year at Portland!
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Mental health support.
- Critical Illness Cover.
- Company socials.
- Benefit enhancements each year you work at Portland.
Night Duty Manager employer: Portland Brown Ltd
Contact Detail:
Portland Brown Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with Portland Brown's values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you're a great fit for their client-centric culture.
✨Tip Number 2
Prepare examples from your previous experience that showcase your problem-solving skills, especially in fast-paced environments. Highlight situations where you successfully resolved guest issues or improved customer satisfaction.
✨Tip Number 3
Since the role involves liaising with guests, practice your verbal communication skills. Consider role-playing scenarios with a friend to enhance your ability to handle various guest interactions confidently.
✨Tip Number 4
Research common maintenance issues in hospitality settings and be ready to discuss how you would troubleshoot them. This shows initiative and readiness to tackle the hands-on aspects of the Night Duty Manager role.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality, especially any overnight shifts. Use specific examples that demonstrate your client-centric approach and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your ability to thrive in fast-paced environments and provide examples of how you've successfully handled guest enquiries or resolved issues in the past.
Highlight Communication Skills: Since professional verbal and written communication is key for this role, ensure your application reflects your communication style. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members.
Show Enthusiasm for the Role: In both your CV and cover letter, express your enthusiasm for working as a Night Duty Manager at Portland Brown. Mention any specific aspects of the job or company culture that excite you, such as the focus on mental health support or training opportunities.
How to prepare for a job interview at Portland Brown Ltd
✨Showcase Your Customer Service Skills
Since the role involves liaising with guests, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled guest inquiries or resolved issues in previous roles, especially during overnight shifts.
✨Demonstrate Problem-Solving Abilities
The job requires independent problem-solving skills, so be ready to discuss specific instances where you've tackled challenges. Think about minor maintenance or technology issues you've resolved and how you approached them.
✨Familiarise Yourself with the Company
Research Portland Brown and understand their values and services. Being able to articulate why you want to work there and how you align with their client-centric approach will impress the interviewers.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of the role, prepare to discuss how you thrive in fast-paced environments. Share experiences where you've successfully managed multiple tasks or adapted to sudden changes while maintaining a high level of service.
