At a Glance
- Tasks: Welcome guests and ensure their arrival experience is exceptional and memorable.
- Company: Join Portland Brown, a company dedicated to making guests feel at home.
- Benefits: Earn up to £27,000 plus bonuses, enjoy 31 days holiday, and receive a Zone 1-2 Travelcard.
- Other info: Enjoy company socials, training opportunities, and mental health support.
- Why this job: Be the face of hospitality in London and create unforgettable experiences for guests.
- Qualifications: Organised, detail-oriented, and ready to thrive in a fast-paced environment.
The predicted salary is between 27000 - 27000 £ per year.
Being an Arrival Coordinator at Portland Brown means you’re making guests feel at home as soon as they take that first step through the door.
From pre-arrival apartment checks to delivering special requests, you'll be playing a pivotal role in giving that truly special guest experience.
This role focuses on welcoming guests to the city, giving them a warm introduction to their apartment, and ensuring everything is perfect for their arrival.
You’ll carry out apartment inspections, deliver special requests, address minor maintenance issues, and support guests throughout their stay.
No two days are the same, making this a varied and dynamic role where customer service is key.
- Make sure all arrivals and departure processes are followed at all times
- Completing inspections to ensure that our apartments meet our standards
- Representing Portland Brown across our apartment locations and acting as a Portland Relationship ambassador to all building concierges
- Liaise with the Guest Relations team to arrange all guest special requests, including managing future special requests to ensure items are ready for guests when they arrive
- Make sure all guests’ queries, issues or requests are communicated to the relevant people
- Reporting any issues at the apartment in a timely manner following internal processes
Requirements
- Highly organised with excellent time management
- Desire to work in a mobile role that will take you across London on a daily basis
- Accuracy and attention to detail
- The ability to adapt and work in a fast-paced environment
- Happy to be outdoors in all weather
- Available to work weekends as well as weekdays
- Deal with small apartment maintenance issues
- Up to £27,000 per annum plus 20% weekend uplift and Zone 1-2 Travelcard payment
- 31 days holiday (+1 additional day per year)
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Mental health support
- Critical Illness Cover
- Company socials
- Benefit enhancements each year you work at Portland
- #J-18808-Ljbffr
Arrivals Coordinator in London employer: Portland Brown Ltd
Portland Brown Ltd. is an excellent employer, offering a dynamic work environment where employees can thrive in their roles while making a tangible impact on guest experiences across London. With a strong focus on employee development and a supportive team culture, staff are encouraged to enhance their skills in property maintenance and management, ensuring meaningful career growth. The company's commitment to flexibility and collaboration makes it a unique place to work, especially for those passionate about delivering high-quality service in a vibrant city.
