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- Tasks: Coordinate weekend operations and ensure a seamless guest experience.
- Company: Join a vibrant team at Portland, known for its exceptional hospitality.
- Benefits: Earn up to £30,000 pro rata, enjoy 5-night stays, and access mental health support.
- Why this job: Make a real impact on guests' experiences while developing your organisational skills.
- Qualifications: Experience in coordination or scheduling, with strong communication and IT skills.
- Other info: Enjoy company socials and charity match funding while growing your career.
The predicted salary is between 18000 - 24000 £ per year.
We have an exciting opportunity for a highly organised and detail-focused Guest Relations Assistant to join our weekend operations team.
In this key role, you’ll be the central point of coordination for our serviced apartment operations at the weekend, ensuring everything runs smoothly behind the scenes so our guests enjoy a seamless stay.
From planning and scheduling to real-time support, you’ll oversee and dispatch tasks to our field team, while maintaining clear communication with both colleagues and guests. If you thrive in a fast-paced environment and enjoy problem-solving, this role offers the chance to make a real impact on the guest experience.
Responsibilities
- Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
- Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
- Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
- Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
- Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.
Requirements
- Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication skills, both written and verbal.
- Proactive, solutions-focused, and adaptable to change.
- Confident with IT systems and quick to learn new software (CRM experience a plus).
- A collaborative team player with great attention to detail.
Benefits
- Up to £30,000 per annum* (pro rata)
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Mental health support
- Critical Illness Cover
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
*This salary is the FTE (full-time equivalent), this is not a full-time role.
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Guest Relations Assistant - Weekends employer: Portland Brown Ltd
Contact Detail:
Portland Brown Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant - Weekends
✨Tip Number 1
Get to know the company! Research Portland and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Assistant, you'll need to be clear and concise. Try role-playing scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed schedules or coordinated tasks in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Relations Assistant - Weekends
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational prowess in your application. We want to see how you can juggle multiple tasks and keep everything running smoothly, just like you would in the Guest Relations Assistant role.
Communicate Clearly: Since communication is key in this role, ensure your written application reflects your ability to convey information clearly and effectively. Use concise language and structure your thoughts well, so we can see your strong communication skills right from the start.
Be Solutions-Focused: We love a proactive problem-solver! In your application, share examples of how you've tackled challenges in the past. This will show us that you're adaptable and ready to handle any curveballs that come your way during the weekend operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Portland Brown Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Relations Assistant. Familiarise yourself with the key tasks like coordinating weekend operations and managing guest services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to share specific examples from your past experiences where you successfully managed multiple priorities. Think about times when you had to plan schedules or dispatch tasks effectively, as these will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication is crucial in this position. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to maintain clear communication with both colleagues and guests.
✨Be Solutions-Focused
This role is all about problem-solving, so come prepared with examples of how you've tackled challenges in the past. Highlight your proactive approach and adaptability to change, as these traits are essential for ensuring a seamless guest experience.