At a Glance
- Tasks: Deliver exceptional service by managing guest bookings and enquiries with precision.
- Company: Join a vibrant team at Portland Brown, dedicated to creating seamless guest experiences.
- Benefits: Earn up to £27,000, enjoy 31 days holiday, and access mental health support.
- Other info: Enjoy company socials and training opportunities in a dynamic work environment.
- Why this job: Be the first point of contact for guests and make their stays unforgettable.
- Qualifications: Outstanding customer service skills and attention to detail are essential.
The predicted salary is between 25000 - 27000 £ per year.
Do you thrive in a fast-paced environment and love delivering exceptional service? Join our team and help us create seamless stays for our guests! Requiring outstanding attention to detail and exceptional customer service skills, you will be responsible for accurately recording bookings and finalising guest arrivals across our Operated and Agency offerings. You will act as the first point of contact for guest requests, concerns and enquiries, ensuring every interaction is handled professionally and efficiently. Working closely with our Operations and Client Relations teams, you will help deliver an exceptional experience for our clients, guests and property partners.
Responsibilities
- Managing telephone and email enquiries in a prompt and professional manner, ensuring accuracy and attention to detail at all times
- Following all reservation procedures and ensuring that booking information and guest details are accurately recorded on our CRM systems
- Acting as a daily liaison point for guests, bookers and service providers to ensure all requirements and expectations are managed effectively
- Proactively contacting guests prior to arrival to confirm booking details and coordinate any special requests
- Supporting guests with requests, concerns and issues, working promptly to resolve matters and deliver exceptional service
- Maintaining excellent product knowledge of our apartments, amenities, services and local area information
- Monitoring upcoming VIP and priority arrivals and ensuring all relevant teams are informed accordingly
- Managing booking amendments including extensions, reductions and cancellations
- Completing administrative tasks and coordinating arrival information for group bookings
- Liaising with relevant contacts throughout group stays to ensure smooth service delivery
- Supporting the Reservations Manager and Client Relations Team with ad hoc requests as required
- Ensuring every interaction reflects our commitment to looking after people
Benefits
- Up to £27,000 per annum (depending on experience)
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Mental health support
- Critical Illness Cover
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund
Client Reservations Executive employer: Portland Brown Ltd
At Portland, we pride ourselves on fostering a vibrant work culture that prioritises exceptional service and employee well-being. As a Client Reservations Executive, you will enjoy competitive benefits including up to £27,000 per annum, generous holiday allowances, and unique perks like complimentary stays in our London apartments. With a strong emphasis on training and mental health support, we are committed to your professional growth and creating a rewarding environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Reservations Executive
✨Tip Number 1
Get to know the company inside out! Research Portland Brown and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play common scenarios with friends or family. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Reservations Executive
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're filling out your application, make sure to highlight your attention to detail. We love candidates who can demonstrate how they’ve accurately managed bookings or handled customer requests in the past. It’s all about showing us you can keep things organised and precise!
Be Personable and Professional:Since you'll be the first point of contact for our guests, let your personality shine through in your application. Use a friendly tone while maintaining professionalism. We want to see that you can deliver exceptional service even before you join us!
Know Your Stuff:Familiarise yourself with our apartments, amenities, and local area information. Mentioning specific details in your application shows us you’re genuinely interested in the role and ready to hit the ground running. We appreciate candidates who take the time to research!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about what we do and how you can fit into our team!
How to prepare for a job interview at Portland Brown Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Reservations Executive. Familiarise yourself with the booking procedures, CRM systems, and the importance of attention to detail. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role revolves around exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled difficult situations or resolved issues efficiently. This will demonstrate your ability to deliver outstanding service.
✨Practice Common Interview Questions
Anticipate questions related to managing enquiries, handling guest requests, and working with teams. Practising your responses will help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company Culture
Understanding the company culture at Portland Brown is crucial. Look into their values, mission, and any recent news. This knowledge will not only help you tailor your answers but also allow you to ask insightful questions, showing your enthusiasm for being part of their team.
