At a Glance
- Tasks: Deliver exceptional service by managing guest bookings and enquiries with precision.
- Company: Join a vibrant team at Portland Brown, dedicated to creating seamless guest experiences.
- Benefits: Earn up to £27,000, enjoy 31 days holiday, and access mental health support.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Be the first point of contact for guests and make their stays unforgettable.
- Qualifications: Outstanding attention to detail and excellent customer service skills required.
The predicted salary is between 25000 - 27000 € per year.
Do you thrive in a fast-paced environment and love delivering exceptional service? Join our team and help us create seamless stays for our guests! Requiring outstanding attention to detail and exceptional customer service skills, you will be responsible for accurately recording bookings and finalising guest arrivals across our Operated and Agency offerings. You will act as the first point of contact for guest requests, concerns and enquiries, ensuring every interaction is handled professionally and efficiently. Working closely with our Operations and Client Relations teams, you will help deliver an exceptional experience for our clients, guests and property partners.
Responsibilities:
- Managing telephone and email enquiries in a prompt and professional manner, ensuring accuracy and attention to detail at all times.
- Following all reservation procedures and ensuring that booking information and guest details are accurately recorded on our CRM systems.
- Acting as a daily liaison point for guests, bookers and service providers to ensure all requirements and expectations are managed effectively.
- Proactively contacting guests prior to arrival to confirm booking details and coordinate any special requests.
- Supporting guests with requests, concerns and issues, working promptly to resolve matters and deliver exceptional service.
- Maintaining excellent product knowledge of our apartments, amenities, services and local area information.
- Monitoring upcoming VIP and priority arrivals and ensuring all relevant teams are informed accordingly.
- Managing booking amendments including extensions, reductions and cancellations.
- Completing administrative tasks and coordinating arrival information for group bookings.
- Liaising with relevant contacts throughout group stays to ensure smooth service delivery.
- Supporting the Reservations Manager and Client Relations Team with ad hoc requests as required.
- Ensuring every interaction reflects our commitment to looking after people.
Benefits:
- Up to £27,000 per annum (depending on experience).
- 31 days holiday + an additional day each year!
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Mental health support.
- Critical Illness Cover.
- Company socials.
- Benefit enhancements each year you work at Portland.
- Charity match fund.
At Portland Brown, we occasionally use alternative titles for our advertised roles to ensure they appeal to a wide range of candidates. Please note that the job title used in this advert may differ from the internal title for the position. Rest assured, the role’s responsibilities and scope remain as described, and this will be clarified during the recruitment process.
Client Reservations Executive in Bristol employer: Portland Brown Ltd
At Portland Brown, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Client Reservations Executive, you will enjoy competitive benefits including up to £27,000 per annum, generous holiday allowances, and unique perks such as complimentary stays in our London apartments. Our commitment to professional development and mental health support ensures that every team member can thrive in their role while contributing to exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Reservations Executive in Bristol
✨Tip Number 1
Get to know the company inside out! Research Portland Brown and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think about how you'd handle various scenarios. Role-play with a friend or family member to get comfortable with responding to enquiries and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Client Reservations Executive in Bristol
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're filling out your application, make sure to highlight your attention to detail. We love candidates who can spot the little things that matter, especially since accuracy is key in our reservations process!
Be Personable and Professional:Remember, you're applying for a role where customer service is paramount. Use a friendly tone in your application, but keep it professional. Show us that you can balance warmth with professionalism!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Client Reservations Executive role. We want to see how you fit into our team!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Portland Brown Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company and its offerings. Familiarise yourself with their apartments, amenities, and local area information. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle guest requests and concerns effectively.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and allows you to respond accurately. If you're unsure about something, don’t hesitate to ask for clarification. It’s better to get it right than to guess!
✨Be Detail-Oriented
Since the role requires outstanding attention to detail, be prepared to discuss how you manage accuracy in your work. You might want to share specific methods you use to ensure that all booking information is recorded correctly, as this will highlight your suitability for the position.
