At a Glance
- Tasks: Welcome guests and ensure their arrival experience is exceptional.
- Company: Join Portland Brown, a company dedicated to making guests feel at home.
- Benefits: Up to £27,000 salary, 31 days holiday, and travel perks.
- Other info: Enjoy company socials and mental health support while growing your career.
- Why this job: Be the face of hospitality in London and create memorable experiences.
- Qualifications: Organised, detail-oriented, and ready for a dynamic, mobile role.
The predicted salary is between 27000 - 27000 £ per year.
Being an Arrival Coordinator at Portland Brown means you’re making guests feel at home as soon as they take that first step through the door. From pre-arrival apartment checks to delivering special requests, you'll be playing a pivotal role in giving that truly special guest experience. This role focuses on welcoming guests to the city, giving them a warm introduction to their apartment, and ensuring everything is perfect for their arrival.
You’ll carry out apartment inspections, deliver special requests, address minor maintenance issues, and support guests throughout their stay. No two days are the same, making this a varied and dynamic role where customer service is key.
- Make sure all arrivals and departure processes are followed at all times.
- Completing inspections to ensure that our apartments meet our standards.
- Representing Portland Brown across our apartment locations and acting as a Portland Relationship ambassador to all building concierges.
- Liaise with the Guest Relations team to arrange all guest special requests, including managing future special requests to ensure items are ready for guests when they arrive.
- Make sure all guests’ queries, issues or requests are communicated to the relevant people.
- Reporting any issues at the apartment in a timely manner following internal processes.
Requirements:
- Highly organised with excellent time management.
- Desire to work in a mobile role that will take you across London on a daily basis.
- Accuracy and attention to detail.
- The ability to adapt and work in a fast-paced environment.
- Happy to be outdoors in all weather.
- Available to work weekends as well as weekdays.
- Deal with small apartment maintenance issues.
Up to £27,000 per annum plus 20% weekend uplift and Zone 1-2 Travelcard payment. 31 days holiday (+1 additional day per year). 5-night stays in Portland’s London apartments. Portland Birthday Perks. Training opportunities. Mental health support. Critical Illness Cover. Company socials. Benefit enhancements each year you work at Portland.
Arrivals Coordinator employer: Portland Brown Ltd
At Portland Brown, we pride ourselves on creating a welcoming and supportive work environment for our Arrivals Coordinators. With a focus on employee growth, we offer extensive training opportunities, generous holiday allowances, and unique perks such as complimentary stays in our London apartments. Our dynamic culture encourages teamwork and adaptability, making every day an exciting opportunity to enhance the guest experience while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Arrivals Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Portland Brown. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and organisation can shine in the Arrivals Coordinator role.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for the role come through. Remember, they want someone who can make guests feel at home, so be warm and approachable.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position.
We think you need these skills to ace Arrivals Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and what makes you excited about being an Arrivals Coordinator.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your organisational skills and any experience you have in customer service or hospitality. We love seeing how your background aligns with our mission at Portland Brown!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality and accuracy!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portland Brown Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being an Arrivals Coordinator entails. Familiarise yourself with the key responsibilities like apartment inspections and guest relations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, be ready to share examples from your past experiences where you've gone above and beyond for guests or clients. Highlight your ability to adapt in fast-paced environments and how you handle unexpected situations.
✨Demonstrate Organisation and Time Management
Being highly organised is crucial for this role. Prepare to discuss how you manage your time effectively, especially when juggling multiple tasks like inspections and special requests. You might even want to bring a planner or digital tool that you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle guest feedback, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
