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- Tasks: Welcome guests and ensure their apartments are perfect for arrival.
- Company: Join Portland Brown, a company dedicated to exceptional guest experiences.
- Benefits: Earn up to £27,000 plus bonuses, enjoy 31 days holiday, and receive a travelcard.
- Why this job: Be the first friendly face guests see and make their stay unforgettable.
- Qualifications: Organised, detail-oriented, and ready to adapt in a fast-paced environment.
- Other info: Enjoy company socials, training opportunities, and mental health support.
The predicted salary is between 21600 - 28800 £ per year.
Being an Arrival Coordinator at Portland Brown means you’re making guests feel at home as soon as they take that first step through the door. From pre-arrival apartment checks to delivering special requests, you\’ll be playing a pivotal role in giving that truly special guest experience.
This role focuses on welcoming guests to the city, giving them a warm introduction to their apartment, and ensuring everything is perfect for their arrival. You’ll carry out apartment inspections, deliver special requests, address minor maintenance issues, and support guests throughout their stay. No two days are the same, making this a varied and dynamic role where customer service is key.
Responsibilities:
- Make sure all arrivals and departure processes are followed at all times
- Completing inspections to ensure that our apartments meet our standards
- Representing Portland Brown across our apartment locations and acting as a Portland Relationship ambassador to all building concierges
- Liaise with the Guest Relations team to arrange all guest special requests, including managing future special requests to ensure items are ready for guests when they arrive
- Make sure all guests’ queries, issues or requests are communicated to the relevant people
- Reporting any issues at the apartment in a timely manner following internal processes
Requirements:
- Highly organised with excellent time management
- Desire to work in a mobile role that will take you across London on a daily basis
- Accuracy and attention to detail
- The ability to adapt and work in a fast-paced environment
- Happy to be outdoors in all weather
- Available to work weekends as well as weekdays
- Deal with small apartment maintenance issues
- Up to £27,000 per annum plus 20% weekend uplift and Zone 1-2 Travelcard payment
- 31 days holiday (+1 additional day per year)
- 5-night stays in Portland’s London apartments
- Portland Birthday Perks
- Training opportunities
- Mental health support
- Critical Illness Cover
- Company socials
- Benefit enhancements each year you work at Portland
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Arrivals Coordinator employer: Portland Brown Ltd
Contact Detail:
Portland Brown Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrivals Coordinator
✨Tip Number 1
Get to know the company! Research Portland Brown and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to that warm guest experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for someone. We want to hear those stories, so be ready to share how you’ve made a difference in someone’s day.
✨Tip Number 3
Be prepared for a dynamic role! Since no two days are the same, think about how you handle change and adapt quickly. Share examples of when you’ve thrived in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Arrivals Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us picture you as part of the team.
Tailor Your Application: Make sure to tailor your application to the Arrivals Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors before hitting send. We appreciate a polished application that shows you care!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Portland Brown Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being an Arrivals Coordinator entails. Familiarise yourself with the responsibilities like apartment inspections and guest relations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, prepare examples from your past experiences where you've gone above and beyond for guests or clients. Highlight your ability to handle requests and resolve issues efficiently, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. During the interview, share specific strategies you use to manage your time and tasks effectively. You might even want to mention any tools or methods that help you stay on top of your game.
✨Be Ready for a Dynamic Environment
This role involves adapting to a fast-paced environment, so be prepared to discuss how you handle change and unexpected situations. Share stories that illustrate your flexibility and problem-solving skills, which are essential for success as an Arrivals Coordinator.