Portishead Medical Group, a GP practice serving about 16,500 patients, is recruiting a receptionist to be the first point of contact for people calling or visiting. The work centres on booking and managing appointments, signposting patients to the right service and keeping records accurate. The post sits within a team of GPs, nurses and a wider multidisciplinary group, including pharmacists and mental health practitioners. Applicants need a DBS check and flexibility to work outside core hours.
What the job involves
- Act as the first point of contact for patients in person and by telephone
- Book and manage appointments, including telephone, in-person and e-requests
- Signpost patients to the correct service
- Answer incoming calls, transferring them or dealing with callers' requests
- Handle enquiries and manage queries efficiently
- Code data onto the clinical IT system and input into patient healthcare records
- Register new and temporary patients and enter relevant information
- Direct requests such as SARs, insurance and solicitors' letters and DVLA forms to the administrative team
- Initiate contact with and respond to patients, team members and external agencies
- Complete opening and closing procedures in line with the duty rota
- Maintain the reception area, notice boards and a clean, tidy working area
- Support clinical and administrative staff with general tasks and photocopying
What’s required
Qualifications
- Educated to GCSE level or equivalent
Experience
- Experience of working with the general public
Skills & knowledge
- Excellent written and oral communication with good interpersonal skills
- Strong IT skills
- Competent in MS Office applications
- Clear, polite telephone manner
- Effective time management
- Problem solving and analytical skills
Checks & eligibility
- DBS check
Other
- Ability to follow policy and procedure
- Able to work as a team member and autonomously
- Flexible and cooperative
- Ability to work under pressure
- Sensitive and empathetic in distressing situations
- Flexibility to work outside core hours
Nice to have
- GCSE Mathematics and English at grade C or above
- Clinical IT system user skills
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GP Receptionist employer: Portishead Medical Group
Join our dedicated team as a QOF Coordinator/Administrator, where your organisational skills will be valued in a supportive and collaborative environment. We offer a range of benefits including a company pension, free flu jabs, and a health & wellbeing programme, all designed to enhance your work-life balance. Located in a primary care setting, this role not only allows you to contribute to patient-centred care but also provides opportunities for professional growth within a dynamic team.
