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- Tasks: Lead a team to ensure exceptional visitor experiences at a prestigious bank.
- Company: Join Portico, a company that values hard work and a fun, engaging culture.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and a range of employee perks.
- Why this job: Be part of a dynamic team making a real impact in a corporate environment.
- Qualifications: Strong people skills, management experience, and a proactive attitude are essential.
- Other info: Great opportunities for training and career development await you!
The predicted salary is between 40000 - 40000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Would you like to be based at the London offices of one of the largest international banks in the world? We are looking for a Workplace Support Team Leader (Community Host Team Leader) to ensure this prestigious bank remains a trailblazer for positive visitor experience and service excellence.
Duties:- Be a key point of contact and escalation for the Community Manager and the team of Community Hosts.
- Supervise resources to ensure full and effective staffing cover across all areas of the service.
- Uphold the SOPs for all aspects of the Portico service.
- Manage, maintain, and develop relationships with key stakeholders across the business, to recognise their needs and transfer these to the service.
- Work closely and proactively with our clients and teams on key projects.
- Carry out regular audits of the service we provide to the client.
- Take appropriate action to address service issues to the satisfaction of the client and company.
- Proactively foster a one team approach with BaxterStorey.
- Ensure that you are security conscious. Be aware of and ensure that users follow security access control policies and have confidence in addressing this when it does not happen.
- Participate in any project work around future co-working developments on site.
- Attend all relevant meetings with updates of the service we provide.
Salary: £40,000.
Qualifications:
- Excellent communication skills.
- Ability to engage with people at all levels to create rapport.
- Supervisory skills and behaviours.
- Exceptional customer focused manner.
- Proactive approach.
- High standard of personal appearance.
- Impeccable attention to detail.
- The desire to take ownership, through to resolution, for issues and concerns.
- Be flexible, proactive, and positive attitude.
- Be organised and able to prioritise work effectively, with the ability to multi-task.
- Be a strategic thinker and innovative problem solver.
- Management experience within a 5* corporate environment or similar role is essential, as well as experience of carrying out HR related processes, such as disciplinaries and absence management.
- Experience in a client/guest services role or similar role.
- Experience working with audio visual and conferencing equipment highly desirable.
- Excellent holiday allowance.
- Pension contributions.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Workplace Support Team Leader employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role, but also for their unique vibe!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and genuine, not like a robot reciting lines.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Workplace Support Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick – it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Workplace Support Team Leader role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun, engaging work environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your People Skills
As a Workplace Support Team Leader, you'll need excellent communication skills. Prepare examples of how you've successfully engaged with people at all levels in previous roles. Highlight your ability to create rapport and manage relationships effectively.
✨Showcase Your Supervisory Experience
Be ready to discuss your management experience in a corporate environment. Think of specific instances where you've led a team, handled HR processes, or resolved conflicts. This will demonstrate your capability to supervise resources and uphold service standards.
✨Prepare for Scenario Questions
Expect questions about how you'd handle service issues or foster a one-team approach. Think through potential scenarios related to the role and prepare your responses. This will show your strategic thinking and problem-solving skills, which are crucial for this position.