Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a diverse team to enhance workplace experience at a prestigious banking client.
- Company: Join Portico, a company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy great holiday allowance, pension contributions, and exclusive discounts.
- Why this job: Be a key player in creating an exceptional work environment and building strong relationships.
- Qualifications: Looking for a self-starter with experience in office operations and a passion for customer service.
- Other info: Work Monday to Friday, 8am-5pm, with a competitive salary of £47,500.
The predicted salary is between 38000 - 57000 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently looking for a Workplace Experience Manager to join our small team based at a world renowned banking client in Central London.
Our team work in close partnership with all service partners at the bank, to deliver an exceptional working environment and seamless experience for the banks staff and visitors.
The Workplace Experience Manager will oversee a wide scope of services that contributes towards the workplace experience including post room services and gym & wellness centre services.
Not only will the successful candidate oversee the day-to-day operation, but they will also have full management duties to a diverse team consisting of a Workplace Experience Coordinator, Events Concierge and a team of 2 in the post room.
Another important element of this position will be client relationship management. The Workplace Experience Manager is the most senior Portico team member on location and will liaise with the client daily, cultivating a good working relationship with them, remaining a consistent ambassador for Portico on site, and assisting in multiple projects and workstreams.
Shift pattern: 40 hours per week with shifts typically between 8am-5pm from Monday to Friday
Salary: £47,500
Qualifications
The successful candidate will be a self-starter, with a proven background in overseeing a successful office experience operation. They will have the ability and ideas to innovate the services, improving what is already a world class offering.
They will be a strong communicator and relish the opportunity to build strong working relationships with an extensive network of key stakeholders, including the executive team.
They will thrive in a fast-paced environment, and be able to demonstrate adaptability, embracing change and managing the team through anything new that must be implemented.
They will have a strong passion for customer experience and a solid knowledge of facilities management.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Hospitality
#J-18808-Ljbffr
Workplace Experience Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarize yourself with Portico's unique culture and values. Understanding how they reward hard work and dedication will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in managing diverse teams and client relationships. Be prepared to share specific examples of how you've successfully overseen operations and built strong partnerships in previous roles.
✨Tip Number 3
Demonstrate your adaptability and innovative thinking. Prepare to discuss how you've embraced change in fast-paced environments and implemented new ideas to enhance workplace experiences.
✨Tip Number 4
Research the banking client you'll be working with. Understanding their needs and expectations will allow you to tailor your approach and show that you're ready to deliver an exceptional experience for their staff and visitors.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Portico's unique culture and values. Highlight how your personal work ethic aligns with their emphasis on hard work, dedication, and a fun working environment.
Tailor Your CV: Make sure your CV reflects your experience in managing workplace operations and client relationships. Use specific examples that demonstrate your ability to innovate and improve services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and facilities management. Discuss how you can contribute to enhancing the workplace experience at Portico and your approach to building strong relationships with stakeholders.
Showcase Your Communication Skills: During the application process, emphasize your strong communication skills. Provide examples of how you've successfully managed teams and liaised with clients in previous roles.
How to prepare for a job interview at Portico
✨Showcase Your Leadership Skills
As a Workplace Experience Manager, you'll be overseeing a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Your Customer Experience Passion
Highlight your commitment to customer experience during the interview. Share specific instances where you improved service delivery or enhanced the workplace environment for clients or employees.
✨Prepare for Client Relationship Management Questions
Since this role involves liaising with clients daily, anticipate questions about your experience in managing client relationships. Be ready to discuss how you build rapport and handle challenges with stakeholders.
✨Emphasize Adaptability and Innovation
The job requires someone who thrives in a fast-paced environment and embraces change. Prepare to share examples of how you've adapted to new situations and implemented innovative solutions in previous roles.
