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- Tasks: Be the friendly face at a prestigious business school, assisting students and visitors.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great holiday allowance, pension contributions, and discounts at popular retailers.
- Other info: Shifts are 40 hours per week, with flexible hours between 7am-7pm.
- Why this job: This role offers a chance to grow in a vibrant culture while making a real impact.
- Qualifications: Must have experience in delivering top-notch customer service in hospitality or corporate settings.
The predicted salary is between 24000 - 36000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
We are currently recruiting for a Welcome Host for our front of house operation at one of the most revered business schools in the world. Based in central London, the Welcome team provides a friendly face and a helping hand for students, employees, and visitors. General duties include:
- Providing information
- Managing contractors on site and keys
- Redirecting calls through a switchboard
- Assisting with in-house events
- Handling ad-hoc requests
Shifts: 40 hours per week, 8-hour shifts between 7am-7pm – 5/7 days
Salary: £29,417
Applicants must have a proven track record in delivering outstanding 5-star service within customer service, corporate, or hospitality environments. We seek candidates who excel in dealing with people and for whom no request is too much.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline offering counselling & information services
- Access to Choices, our discounts and benefits platform with savings at high street retailers, hotels, cinemas, and more
- Training Academy providing training and development opportunities
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and interactions.
✨Tip Number 2
Highlight your experience in delivering 5-star customer service. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles, as this is crucial for the Welcome Host position.
✨Tip Number 3
Prepare to demonstrate your interpersonal skills. Since the role involves dealing with a diverse range of people, practice scenarios where you effectively managed requests or resolved issues to showcase your ability to connect with others.
✨Tip Number 4
Research the business school where you'll be working. Knowing key facts about the institution can help you engage more meaningfully with students and visitors, making you stand out as a knowledgeable and approachable Welcome Host.
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Welcome Host position. Tailor your application to highlight relevant experiences in customer service and hospitality.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your proven track record in delivering outstanding service. Provide specific examples of how you've excelled in dealing with people and handled requests effectively.
Highlight Your Teamwork Abilities: Since the role involves working as part of a team, mention any previous experiences where you collaborated successfully with others. This could include managing events or assisting colleagues in a busy environment.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Portico and how you align with their values of diversity and engagement in the workplace.
How to prepare for a job interview at Portico
✨Showcase Your Customer Service Skills
As a Welcome Host, you'll be the first point of contact for students and visitors. Be prepared to share specific examples of how you've delivered outstanding customer service in previous roles. Highlight your ability to handle requests with a positive attitude.
✨Demonstrate Your People Skills
This role requires excellent interpersonal skills. During the interview, focus on your experience in dealing with diverse groups of people. Share stories that illustrate your ability to connect with others and make them feel welcome.
✨Familiarise Yourself with the Company Culture
Portico values a fun and engaging work environment. Research their culture and think about how your personal values align with theirs. Be ready to discuss why you want to be part of a team that embraces diversity and empowers growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations as a Welcome Host. Practice responses to scenarios like managing difficult visitors or coordinating events. This will demonstrate your problem-solving skills and readiness for the role.