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For Companies At a Glance
- Tasks: Be the friendly face at the front desk, welcoming guests and ensuring a top-notch experience.
- Company: Join Portico, a vibrant company that values hard work, fun, and personal growth.
- Benefits: Enjoy great holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: This role offers a chance to create memorable experiences in a dynamic workplace.
- Qualifications: Customer service experience is essential; be a people person with strong multitasking skills.
- Other info: Full-time position with a 40-hour week, Monday to Friday, from 8am to 5pm.
The predicted salary is between 22400 - 33600 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are on the lookout for a Corporate Welcome Host, for a brand new multi-occupied building in Birmingham.
The role of the Welcome Host is to take full accountability of the Front of House area and provide a seamless, warm and authentic customer experience for all visitors, guests, tenants and clients.
Welcome Hosts are crucial to consistently creating compelling and emotionally engaging experiences for our communities, enhancing and elevating the customer journey from the moment guests enter the building.
Our Welcome Hosts perform a proactive welcome and personalised customer experience through a combination of desk working and lobby roaming to always ensure seamless service. Ultimately, their goal is to achieve a best-in-class welcome experience, greater occupier satisfaction and establish the building as Birmingham\’s premier innovative workplace destination.
Although the Welcome Host is predominantly a desk-based role, it will involve covering a Lobby Host from time to time, which is a role that requires proactive moving around the lobby space to provide a friendly and welcoming atmosphere for colleagues and visitors. Candidates should only apply if they are comfortable to stand for long periods.
Shift pattern: 40 hours per week, shifts from 8am-5pm from Monday-Friday
Salary: £28,000
Qualifications
The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
Customer Service Experience Is Required For The Role.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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Welcome Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and a fun work environment will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've created positive experiences for clients or guests in previous roles. This will demonstrate your ability to enhance the customer journey as a Welcome Host.
✨Tip Number 3
Practice your multitasking skills! As a Welcome Host, you'll need to juggle various tasks while maintaining a warm and welcoming atmosphere. Consider role-playing scenarios where you manage multiple guest interactions simultaneously.
✨Tip Number 4
Network with current or former employees of Portico if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Welcome Host. Highlight your customer service experience and ability to create a warm atmosphere in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your attention to detail, multitasking abilities, and any relevant customer service roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Portico's unique culture.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Portico
✨Show Your People Skills
As a Welcome Host, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers or clients in the past. Highlight your friendly and approachable nature.
✨Demonstrate Attention to Detail
The role requires strong attention to detail. Be prepared to discuss situations where your meticulousness made a difference, whether in customer service or other tasks. This will show that you understand the importance of creating a seamless experience.
✨Emphasise Flexibility and Adaptability
Since the job involves managing differing client needs, it's important to showcase your flexibility. Talk about times when you had to adapt quickly to changing circumstances or handle multiple tasks simultaneously.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific examples where you turned a challenging situation into a positive experience for a customer.
