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For Companies At a Glance
- Tasks: Be the friendly face of a prestigious bank, providing top-notch client care and support.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great perks like a generous holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: This role offers a chance to grow in a dynamic environment while making a positive impact on visitors.
- Qualifications: Excellent communication skills and customer service experience are essential; a proactive attitude is a must.
- Other info: Work 40 hours a week with shifts from 7am-5pm, Monday to Friday.
The predicted salary is between 22000 - 30000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Would you like to be based at the Manchester offices of one of the largest international banks in the world?
We are looking for a Welcome Host (Colleague Support Host) to help the team in place to ensure that this prestigious bank remains a trailblazer for positive visitor experience and service excellence.
The role of the Colleague Support Host is to provide the highest level of client care and personal service to all stakeholders in the Clients’ business. This involves Reception, welcome services, hosting, and answering queries related to the office space.
Shifts: 40 hours per week, shifts between 7am-5pm, from Mon-Fri
Salary: £26,500 per annum
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible, and have a can-do attitude.
The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously.
Previous experience in a customer service role or front of house role is essential.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
- Our Training Academy provides excellent training and development opportunities
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Welcome Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host
✨Tip Number 1
Familiarise yourself with the company culture at Portico. Understanding their values around hard work, dedication, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your customer service experience. Think of specific examples where you've provided exceptional service or handled challenging situations, as this role heavily relies on client care.
✨Tip Number 3
Practice your communication skills. Since the role requires engaging with various stakeholders, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Demonstrate your proactive attitude. Be ready to discuss how you've taken initiative in previous roles, as this will resonate well with the expectations for a Welcome Host at Portico.
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Welcome Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or front of house roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Portico's culture that resonate with you and explain how you can contribute to creating a positive visitor experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Welcome Host role.
How to prepare for a job interview at Portico
✨Showcase Your Communication Skills
As a Welcome Host, excellent communication is key. Be prepared to demonstrate your ability to engage with others clearly and confidently during the interview. Practice answering questions in a way that highlights your interpersonal skills.
✨Emphasise Your Customer Service Experience
Since previous experience in customer service is essential for this role, make sure to discuss your relevant experiences. Share specific examples of how you've provided exceptional service and handled challenging situations in the past.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for a Welcome Host. During the interview, mention instances where your keen eye for detail made a difference in your work. This could be anything from managing schedules to ensuring a welcoming environment.
✨Exude a Can-Do Attitude
The ideal candidate should have a proactive and flexible mindset. Convey your enthusiasm for the role and your willingness to go the extra mile. Share examples of how you've tackled challenges with a positive attitude in previous roles.
