At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest services in a prestigious law firm.
- Company: Join Portico, a diverse and inclusive company that values growth and recognition.
- Benefits: Enjoy generous holidays, pension scheme, and exclusive discounts.
- Other info: Opportunity for career development in a globally respected organisation.
- Why this job: Make a real impact in a high-profile role while shaping workplace experiences.
- Qualifications: Proven leadership experience in corporate or hospitality environments.
The predicted salary is between 50000 - 50000 £ per year.
Corporate Guest Services Manager based in London Wall, London (with regular travel to Reading & Bristol). Full-time | 40 hours per week (Mon–Fri). Salary: Up to £50,000 per annum + excellent benefits.
About Portico: At Portico, we do things differently. Our culture is built around recognition, growth, and enjoyment because we believe people perform at their best when they feel valued and inspired. We’re proud of our diverse, inclusive workforce and are committed to ensuring everyone has equal opportunities to thrive, develop, and progress their careers.
The Opportunity: We’re looking for an exceptional Corporate Guest Services Manager to lead the delivery of world-class Front of House and Boardroom services across a prestigious international law firm’s offices in London, Reading, and Bristol. This is a high-profile role where you will act as the heartbeat of the operation creating a seamless, premium workplace experience while leading a talented and dynamic team.
What You’ll Be Doing: As the senior lead for the operation, you will:
- Lead and inspire the delivery of all Guest Services, including Reception, Boardrooms, and Switchboard.
- Build trusted relationships with senior stakeholders and become the go-to expert on-site.
- Create a welcoming, engaging workplace environment that enhances the colleague experience.
- Manage, coach, and develop a diverse team to deliver consistently exceptional service.
- Oversee staffing, SOPs, KPIs, SLAs, and audits, ensuring high performance and compliance.
- Produce monthly reports and act as the key escalation point for senior leadership.
- Collaborate on projects, workplace initiatives, and service improvements.
- Ensure full compliance with health & safety, security, and employment legislation.
- Travel regularly to support the Reading and Bristol offices.
What We’re Looking For: We’re seeking a confident, polished leader who thrives in premium environments:
- Proven leadership experience in a corporate, hospitality, or high-end service environment.
- Strong track record of managing and developing high-performing teams.
- Passion for delivering exceptional client and workplace experiences.
- Excellent communication skills with the ability to influence and build relationships at all levels.
- A strategic, solutions-focused mindset with strong attention to detail.
- Calm, professional, and highly organised approach.
- Experience with systems such as Meeting room booking (e.g. Condeco), Visitor management and helpdesk platforms, AV and conferencing tools (Zoom, Teams).
What’s in It for You? At Portico, we recognise and reward our people:
- Generous holiday allowance + enhanced annual leave.
- Pension scheme & life insurance.
- Employee Assistance Programme (24/7 confidential support).
- “Recommend a Friend” bonus scheme.
- Employee recognition & voucher programmes.
- Access to Choices, our exclusive discounts platform (retail, travel, entertainment & more).
- Industry-leading training and development via our Training Academy.
Why Join Us? This is your chance to step into a visible, impactful leadership role within a globally respected organisation—where you can truly shape the workplace experience and make a difference every day.
Regional Guest Services Manager in Slough employer: Portico
At Portico, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises recognition, growth, and enjoyment. As a Regional Guest Services Manager, you will not only lead a talented team in delivering exceptional service across prestigious locations in London, Reading, and Bristol, but also benefit from generous holiday allowances, comprehensive training opportunities, and a supportive environment that encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Guest Services Manager in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Portico. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Portico
Don't be shy about reaching out to Portico directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional Guest Services Manager in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Portico and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Portico
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
