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For Companies At a Glance
- Tasks: Welcome residents and visitors with warmth, anticipating their needs and managing incidents.
- Company: High-end residential building in the heart of Mayfair.
- Benefits: Great holiday allowance, pension contributions, and a supportive helpline for employees.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Friendly attitude, clear communication skills, and high-end customer service experience.
- Other info: Flexible shifts with excellent training and development opportunities.
The predicted salary is between 27400 - 40000 £ per year.
We are currently recruiting for a Concierge to provide cover at a high end residential building based in Mayfair. The role involves a warm, courteous, and prompt welcome to residents and visitors, anticipating their needs and ensuring expectations are met. The Concierge also manages potential incidents and emergencies in the building.
Hours: 38.5 hours per week. 12‑hour shifts on a 4‑on 4‑off basis, including days, nights, weekends and bank holidays.
Salary: £34,300 per annum.
Qualifications:
- Flexibility to work varying shifts is essential.
- Can‑do attitude and friendly smile.
- Clear communication in person, over the phone and via email.
- Adaptability and flexibility to perform diverse duties in a high‑end residential operation.
- Ability to engage with people on all levels to build rapport.
- High‑end customer service experience, preferably within a hotel or residential environment.
Benefits:
- Excellent holiday allowance.
- Pension contributions.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24‑hour personal helpline for employees, providing counselling & information services.
- Access to Choices discount platform.
- Training Academy providing excellent training and development opportunities.
Location: Mayfair, London, England, United Kingdom
Employment Type: Full‑time
Seniority Level: Entry‑level
Residential Concierge employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge
✨Tip Number 1
Get to know the company culture! Research the residential building and its values. When you walk in for your interview, show that you understand what they stand for and how you can contribute to that warm, welcoming atmosphere.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with residents and visitors, it’s crucial to demonstrate your clear communication abilities. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to think on your feet or handle unexpected situations. This will highlight your ability to manage incidents and emergencies effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to connect with you right away.
We think you need these skills to ace Residential Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your warm and friendly side, so don’t be afraid to show us how you’d welcome residents and visitors with a smile.
Tailor Your Experience: Make sure to highlight any relevant experience you have in high-end customer service. We’re looking for someone who can engage with people at all levels, so share examples that demonstrate your ability to build rapport.
Be Clear and Concise: Communication is key in this role, so ensure your application is clear and to the point. Use straightforward language and structure your thoughts well, whether it’s in your cover letter or CV.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Mayfair!
How to prepare for a job interview at Portico
✨Know the Building
Familiarise yourself with the Mayfair area and the specific residential building. Understanding its amenities and services will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you anticipated needs or resolved issues, as this aligns perfectly with the expectations of a Concierge.
✨Practice Clear Communication
Since clear communication is key, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss how you've handled diverse duties in previous roles. Share specific instances where you adapted to changing situations, as this will resonate well with the dynamic nature of the Concierge position.
